In this article, learn about the following:
1. Navigating the Devices Menu
The Devices menu is where you'll find information about hearing devices and chargers that have been successfully registered to your Eargo app. Brand new or replacement components will not work with the app straight out of the box, so this is also where you'll register them once they've been received.
The Devices menu is also where you can:
View which charger is currently connected to the app
Check for and apply available Software Updates (follow the orange badge icons!)
Remove any unwanted devices from the app that you've returned to Eargo (but only after registering your replacement first!).
Verify details (e.g., product type, serial number, L/R side assignment) for any Eargo hearing device.
Revert your Eargos back to their Factory Preset Programs as they were when you first removed them from their box.
Rename your charger to help differentiate between them when you have more than 1 registered.
2. Charger Details Screen
You can tap on a charger to access its details screen:
Each charger has its own name and serial number. You can change the name of a charger by tapping “Name.” If you choose a new name, it must contain the final 4 characters of the serial number, for easy identification.
You can tap Troubleshooting to reach the Eargo helper bot.
If a Software Update is available for your charger, you will see an orange badge here. Tap to apply it. To learn more about Software Updates, click here.
3. Hearing Device Details Screen
You can tap on the left or right hearing device to access its hearing device details screen:
Each hearing device is listed with its unique serial number.
You can tap Troubleshooting to reach the Eargo helper bot.
If a Software Update is available for your charger, you will see an orange badge here. Tap to apply it. To learn more about Software Updates, click here.
Need help or further assistance with your devices? Contact your Eargo Hearing Aid Expert. You can also call us at 1-866-858-7333 or log in to My Account to create a Support Request.
4. Using the Get Device Info Tool
If you have more than one Eargo system and your hearing devices become mixed up, tap on “Get Device Info.” to help iron out the details. The mobile app will help to identify and confirm the serial number and the side assigned (e.g., left or right) to any Eargo device. To start, place a single Eargo device into your charger and secure the lid. When the mobile app identifies your charger with the blue LED, select “Connect.” If detected successfully, the app will display the device details and automatically share them with Eargo Support. Tap on “Try Again” to check another hearing device or “Finish” to return to the home screen.
5. Revert to Factory Presets
Revert to Factory Presets will allow you to restore your Eargos back to the four Preset programs they were shipped with. When reverting to Preset programs, all personalized device settings will be lost. Amplification, especially for speech, will increase as you go from Preset 1 to Preset 4.
Alternatively, you may take Sound Match to fully personalize your devices. Click here to learn more.
You can access the Revert to Factory Presets feature in the mobile app’s Devices menu anytime.
Still need assistance? Please call 1-866-858-7333 or log into My Account to create a Support Request.