Sound Match FAQs

What is it?

How Should I Hold my Phone During Sound Match?

What are Preset Programs?

Why is there a Normal Program after Sound Match Completes?

Sound Match Troubleshooting Tips for Android Users


What is it?

Sound Match allows you to tailor Eargo to your hearing needs and preferences. It takes around 8-10 minutes to complete, in-ear. You’ll hear sounds presented through the left and right devices at different loudness and pitch levels. If you hear the sound tap “Yes” and if you do not hear it, you can tap “replay” to try again, and if you still cannot hear it, you can tap “No.”

Before starting Sound Match, please make sure your hearing devices and charger have at least a 25% charge, (i.e. at least one solid white Hearing Device Indicator Light and one pulsing).

During Sound Match, please hold your mobile device as pictured:

Sound Match uses your results to personalize Eargo so that your individual listening needs are met for each ear. After it is completed, you’ll be able to view your results in graphic format.

To update your devices with Sound Match personalization, please put them inside the Charger to complete the process. If you decide not to apply the Sound Match results, they will be discarded and your Eargo devices will remain with the programs that are already inside. For devices without previously applied Sound Match results, these will be Preset Programs 1, 2, 3, & 4.

Preset Programs 1, 2, 3, and 4 are Eargo’s factory default choices.

  • Amplification, especially for speech, increases as you go from Preset Program 1 to Preset Program 4. You can apply Sound Tuning on these programs for further changes to volume, treble and bass. You may also select one of these presets as a favorite for each ear, and then add environmental programs (e.g. Restaurant and Phone). These environmental programs will use your selected Favorite Preset as their baseline. For the best and most personalized listening experience, we recommend completing Sound Match, because it’s like tailoring an already well-fitting suit.

After Sound Match has been done, your hearing devices will have a “Normal” program.

  • The Normal program is used as your everyday baseline. When you choose to add any other listening environments you would like to include inside your devices, such as “Restaurant” or “Phone,” they’ll be created using information from the Normal Program. This allows your listening experience to be optimized and personalized for each ear, no matter which environmental programs you choose to use.

You can take Sound Match at any time, as long as there is enough charge in your Charger and Eargo devices. Please choose a quiet location when taking Sound Match. The microphone on your mobile device will let the Eargo app know when the background is too noisy to complete it accurately. If this occurs, the Eargo app will ask you to move somewhere quieter to continue.

If you take Sound Match more than once, you will be able to see and apply the previous results by going to Menu → Sound Match in the Eargo app.

You can always further tune your devices and their programs to your listening needs.

Click here to see how to make temporary, on-the-go changes.

Click here to learn about Sound Tuning.

Click here to read more applying your Sound Match results.

Need help or further assistance with Sound Match? Contact your Eargo Personal Hearing Professional. You can also call us at 1-800-615-9000 or through the Eargo app, via Menu → Contact.


Troubleshooting Tips for Android Users

If you own an Android device that positions the speaker and microphone ports on the bottom of the phone (e.g. Samsung Galaxy s10) and encounter difficulty passing the environmental noise check screen during Sound Match, consider disabling the touch audio response from your Android device’s Settings menu. Switching this feature off will prevent your Android device from producing a sound every time a button on screen is tapped but shouldn’t interfere with general use of your device.

Open your Settings app and select Sounds and vibration. Locate and select System sound/vibration control. Under “Sound,” switch off Touch interactions. When ready, return to the app and start Sound Match again from the app Menu.

Need help or further assistance with Sound Match? Contact your Eargo Personal Hearing Professional. You can also call us at 1-800-615-9000 or select Menu, Help then Contact Eargo through the mobile app.


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