Updating your Eargo Hearing Device or Charger software is important because it allows you to easily access enhancements made to improve product performance and your overall Eargo experience.
In this article, learn more about:
How to check the current software version for your Hearing Devices or Charger
How to know when a Software Update is available from Eargo
What’s required to start a Software Update
How long it takes to complete a Software Update
Expected Eargo system behavior during an in progress Software Update
Phone calls during an in progress Software Update
Personalized Hearing Device settings following a Software Update
Unsuccessful Software Updates
How to handle sound quality concerns following a Software Update
How do I check the current software version for my Hearing Devices or Charger?
From the Eargo app home screen, select the menu icon in the upper left corner. Next, choose “Devices” and select a device from your list of available Chargers and/or Hearing Devices. On the next screen, select “Software Update.” The mobile app will run a quick check and display the software version for that particular device and show the status as “Software is up-to-date.”
How do I know when a Software Update is available from Eargo?
Whenever new Software is available, the mobile app will inform you in two different ways:
“Software Update available” notification: If you allowed notifications from the Eargo app, you will receive an alert when there is a pending Software Update. You can access this alert in your message inbox anytime from the app menu.
App Badging: An app badge notifies the app user that there is a pending notification that requires action. When a Software Update is available, you will see app badging throughout the app menu leading you to the Update. The badging will remain until the Software Update has been applied to your Devices successfully.
What is required to start a Software Update?
Bluetooth: Bluetooth access is always required to complete a Software Update. The mobile app will check to ensure Bluetooth is enabled on your mobile device before the Update begins. Remember, allowing the Eargo app permission to use Bluetooth maintains the connection between your mobile device, the Eargo app, and your Eargo Charger.
Battery level: Before starting an Eargo Software Update, the mobile app will check to ensure that your Charger and Devices have enough power. If the Charger or Hearing Device(s) battery has less than a 25% charge, the app will prompt you to charge your system. Once your charger and both hearing devices have at least a 25% charge, you may proceed with the update.
Hearing Devices inside the Charger: For a Hearing Device Software Update, the mobile app will prompt you to insert both of your Eargos into your Charger before you may proceed with the Update as planned. You will be unable to apply a Hearing Device Software Update if your Eargos are outside of the Charger. It’s important to leave your Eargo Devices inside your Charger with the lid secured and your mobile device nearby throughout the installation process. Please do not remove your Devices until the mobile app confirms that the Software Update was successful.
How long does a Software Update take to complete?
An Eargo Software Update can take about 30 minutes to complete. You will be unable to use your devices or the Eargo app while a Software Update is in progress. It’s important to leave your Hearing Devices inside your Charger with the lid on and your mobile device nearby while the Update is in progress. If you interrupt the Update process, your devices may contain unexpected settings and an error may occur. Please wait until the mobile app tells you that the software was successfully updated and you see the app's home screen. That's it! You can safely remove your Devices from the Charger now and go back to hearing life to the fullest!
How should I expect my Eargo system to behave during an ongoing Software Update?
During an in-progress Software Update, Charger Indicator and Hearing Device Indicator Lights will pulse blue.
If the Update was successful, blue lights will return to white and show the current charge state of the system. The mobile app will display a confirmation message on screen letting you know that it’s safe to remove your Hearing Devices and insert them back into your ears.
If the Update was unsuccessful, flashing red lights will appear for 1 minute or until the Eargo Devices are removed and reinserted back into the cradle. The mobile app will ask you if you’d like to immediately Try Again or give you the option to Exit and pursue the Update at a later time.
Can I accept a phone call during an in-progress Software Update?
Yes. You may take a phone call while the Update is in progress. However, please remember to stay within range of your Eargo system or take the system with you should you change locations during your call. You may background the Eargo app during an Update, but please do not completely close out of the Eargo app or the installation process will be interrupted. Should this occur, the mobile app will inform you that the update was unsuccessful when you return.
Will my personalized Hearing Device settings be deleted after the Software Update is complete?
No, they will not be deleted. The mobile app will restore your previously selected specialized listening environments (e.g. Normal, Restaurant, Phone, etc.) and any persistent Sound Tuning (e.g. persistent Volume Control, Bass and Treble) that was present prior to the Software Update. However, temporary fine-tuning adjustments including temporary Volume Control and Noise Filtering as well as some settings applied only by an Eargo Hearing Professional will not be restored.
What happens if the Software Update is unsuccessful?
If the Software Update fails or is interrupted for a technical reason, the mobile app will provide you with further information on screen (e.g. Turn on Bluetooth, plug-in Charger, etc.) before prompting you to continue or try the Update again later. If you completely close out of the Eargo app during an in-progress Software Update, the installation process will be interrupted and the mobile app will inform you that the update was unsuccessful when you return.
What should I do if I’m unhappy with the sound quality from my Hearing Devices following a Software Update?
While we anticipate that Software Updates will improve product performance and your experience with Eargo, we also recognize that no two ears are exactly the same and that listening preferences can vary greatly between individuals. If for any reason you’re dissatisfied with the sound quality following a Software Update, you may consider editing your programs through Sound Tuning adjustments.
Before making further adjustments to your Devices, be sure to reinsert your Eargos back into your ears so that any additional changes made through the mobile app will be saved properly. Alternatively, you may contact your Personal Hearing Professional, call 855-330-6833 or log into My Account to create a Support Request.