Your Eargo devices can hold up to 4 listening programs. If you’ve completed Sound Match they will have a “Normal” program by default and any additional environment you may have selected based on your listening preferences. If you have not completed Sound Match, they will be preloaded with Eargo’s Factory Preset Programs.

This program is personalized to your Sound Match results for each ear. Use the Normal program for everyday quiet listening. Any additional programs you select will optimize the devices based on your Sound Match results and the selected listening environment. To learn more about Eargo Environmental Settings, click HERE.

Eargo SE devices arrive with four Preset Programs inside. Amplification, especially for speech, increases as you move from Preset Program 1 to Preset Program 4. We recommend completing Sound Match to fully personalize and self-fit your Devices, but if you are still using Preset Programs, spend time in each one and select, for each ear, the one that is most comfortable for you when listening to speech in quiet conditions.

Tap the program you’d like to use and the Devices will change into that program.

Your devices will both move into the selected program. Each device will announce the name of the program you’ve selected to move into.

To move programs in only one ear, you’ll need to use your finger to double-tap in front of your ear. A quick double tap to each device will change it into the next listening program. Depending on the placement in your ear, and your unique anatomy, where you tap might need to be adjusted.

You can use your mobile phone to as a remote control to discreetly switch between programs instead of using your index finger to double-tap your ear. Click HERE to learn more about how the remote control feature works and to review tips for successful use.

If you’ve recently made lasting adjustments to your Devices using the remote control feature and your Eargos are announcing something other than what you see on the Programs control screen, we’ve got you covered! Pop your Hearing Devices into the Charger and replace the lid. From the app’s Programs control screen, select “Program Sync.” Tap “Sync” and in just a few minutes your Eargos will be back in sync with the mobile app and you’ll be ready to go. You can use this feature on the Programs control screen anytime you may have unexpected settings in your Eargo devices.

You can also edit which programs are inside your Eargo SE Devices, enabling and/or disabling up to 3. Please note that you cannot disable your “Normal” program once Sound Match has been completed and the results applied to your Devices. If you’ve updated your mobile app to the latest version, when you disable a program you’ll hear each device announce “Off.” When you enable a program again, you’ll hear “On” or the name of the active program when the remote control command is received successfully by your Eargos.

Tap Edit then select a program to make additional changes. This will bring up a menu list:

Please make sure your Eargos are in your ears when making programming changes from your Mobile device!

The default start-up volume control allows you to make lasting adjustments to the start-up volume for any of your selected programs. Unlike the temporary volume control back on your home screen, changes to the default start-up volume persist and are saved for each program so that your Eargos are set just how you like them each time you put them in!

Select Left Ear, Right Ear, or both by tapping on the left side, the right side, or the middle of the orange oval at the top of the screen.

Each tap of the plus or minus buttons should result in an audible double beep in each device. Your Eargo Hearing Devices have maximum and minimum volume settings. You may increase or decrease the volume 2 steps up or 2 steps down on any of your listening programs. When you reach the upper limit of your volume range, you'll hear "Max" to let you know you've reached the top. When you reach the lower limit, you'll hear "Min" to let you know you've reached the bottom.

When you have finished making adjustments to your selected program, hit 'Done'. You may now select another program, or if you are finished, select 'Done' to return to the main control screens.

Have additional questions? Connect with your Eargo Hearing Professional or log into My Account to create a Support Request.