Change & Configure Programs For Eargo SE

Your Eargo devices can hold up to 4 listening programs. If you’ve completed Sound Match, they will have a 'Normal' program by default, and up to 3 environments you may have selected based on your listening preferences.

If you have not completed Sound Match, they will be preloaded with Eargo’s Factory Preset Programs 1-4.

This program is personalized to your Sound Match results for each ear. Use the Normal program for everyday quiet listening. Any additional programs you select will optimize the devices based on your Sound Match results and the selected listening environment. To learn more about Eargo Environmental Settings, click here.

Eargo SE devices arrive with four Preset Programs inside. Amplification, especially for speech, increases as you move from Preset Program 1 to Preset Program 4. We recommend completing Sound Match to fully personalize and self-fit your devices. However, if you are still using Preset Programs, spend time in each one then select the program that's comfortable when listening to speech in quiet conditions for each ear.

You can use your mobile phone as a remote control to discreetly switch between programs instead of using your index finger to double-tap your ear.

For the best results, please hold your mobile device as pictured below when using the Eargo app to change your program or when editing your program(s).

To make adjustments to your active program, we recommend you set your iPhone's volume to 100% with Eargo app v4.0.0 or later. Maximum volume may be required, especially in noisy environments.
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The minimum phone volume required to use the remote control successfully on an Apple device is 20%. The icon on the home screen will notify you on any of the control screens when the volume on your phone is too low (below 20%).

Ignoring this alert may prevent your Eargos from syncing with the app. Tap the icon anytime to view instructions, or use your phone’s volume up or down buttons to adjust the volume for the remote control.

To make adjustments to your active program, we recommend setting your Android phone volume between 60-100% with Eargo app v4.0.0 or later. Your device cannot be set to mute, vibrate, or Do Not Disturb. Maximum volume may be required, especially in noisy environments.
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This slide-up screen will only appear on the control screens once per session. If your Android device volume is below 60% and you close and relaunch the app or navigate to the app menu and return to the control screens, the mobile app will notify you again that an adjustment is needed. Selecting "Ignore Adjustment" may prevent your Eargos from syncing with the app.

Tap the program you’d like to use in the Eargo app, and the devices will change into that program.Your devices will both move into the selected program. Each device will announce the name of the program you’ve selected.
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To move programs in only one ear, you’ll need to use your finger to double-tap in front of your ear. A quick double tap to each device will change it into the next listening program. Depending on the placement in your ear and your unique anatomy, where you tap might need to be adjusted.

If you’ve recently made lasting adjustments to your devices using the remote control feature and your Eargos are announcing something other than what you see on the Programs control screen, we’ve got you covered! Pop your hearing devices into the charger and replace the lid. From the app’s Programs control screen, select “Program Sync.” Tap “Sync” and in just a few minutes your Eargos will be back in sync with the mobile app and you’ll be ready to go. You can use this feature from the Programs control screen anytime you have unexpected settings in your Eargo devices.

You can also edit which programs are inside your Eargo devices, enabling and/or disabling up to 3. Please note that you cannot disable the 'Normal' program if you've taken and applied Sound Match. If you're using Preset Programs 1-4, you must also keep at least one program enabled to use for everyday listening.

To configure a program, select its blue gear icon. This will trigger a menu with options for the program you've selected. To return to the Programs control screen, select the 'X' in the upper right corner.

The default start-up volume control allows you to make lasting adjustments to the start-up volume for any of your selected programs. Unlike the temporary volume control back on your home screen, changes to the default start-up volume persist and are saved for each program so that your Eargos are set just how you like them each time you put them in!

Select Left Ear, Right Ear, or both by tapping on the left side, the right side, or the middle of the orange oval at the top of the screen.

Each tap of the plus or minus buttons should result in an audible double beep in each device. Your Eargo hearing devices have maximum and minimum volume settings. You may increase or decrease the volume 2 steps up or 2 steps down on any of your listening programs. When you reach the upper limit of your volume range, you'll hear "Max" to let you know you've reached the top. When you reach the lower limit, you'll hear "Min" to let you know you've reached the bottom.

When you have finished making adjustments to your selected program, hit "Save". You may now select another program, or if you are finished, select 'Done' to return to the main control screens.

If you're using Preset Programs 1-4, start by taking Sound Match from the app's main menu. Once your devices have been personalized to your Sound Match results for each ear, we'll load them with a 'Normal' program for everyday quiet listening and any additional listening environments you may have chosen. To learn more about Eargo listening environments, click here.

To reconfigure a program slot for a different listening environment, select the current program's blue gear icon, then tap "Change program". This will trigger a list of listening environments. Select a new environment by tapping on it, then choose "Apply" in the upper right corner. Alternatively, you may tap "Cancel" anytime to return to the Programs control screen without applying any changes.

To disable a program you no longer wish to use, select its blue gear icon. Tap to toggle the button to the OFF position next to "Enable/Disable program". The listening environment will continue to appear in a grayed-out disabled state on your Programs screen. If you tap on the disabled program slot in the app, nothing will happen. Your devices will remain on their current program which is expected. Similarly, if you use your finger to double-tap in front of your ear instead of using the Eargo app, the hearing aid will skip the program you disabled and change into the next available listening program.

To re-enable the program slot, tap its blue gear icon again in the Eargo app. Then tap to toggle the button to the ON position if you want to enable the same program you were using before. Alternatively, you may tap a disabled program slot's blue gear icon and then immediately select "Change program" to choose a new environment. This option is only available if you've taken and applied Sound Match.