Your Eargo devices can hold up to 4 listening programs. If you’ve completed Sound Match, they will have a 'Normal' program by default, and up to 3 environments you may have selected based on your listening preferences.
If you have not completed Sound Match, they will be preloaded with Eargo’s Factory Preset Programs 1-4.
In this article, learn about the following Program FAQs:
What is the 'Normal' program?
What are Preset Programs?
How do I use the remote control feature in the Eargo app?
How do I sync my Eargos when my settings don't match the Eargo app?
How do I edit my Programs?
How does the Default Start-Up volume control work?
How do I change the active program to a different one?
What is the 'Normal' program?
This program is personalized to your Sound Match results for each ear. Use the Normal program for everyday quiet listening. Any additional programs you select will optimize the devices based on your Sound Match results and the selected listening environment. To learn more about Eargo Environmental Settings, click here.
What are Preset Programs?
Eargo SE devices arrive with four Preset Programs inside. Amplification, especially for speech, increases as you move from Preset Program 1 to Preset Program 4. We recommend completing Sound Match to fully personalize and self-fit your devices. However, if you are still using Preset Programs, spend time in each one then select the program that's comfortable when listening to speech in quiet conditions for each ear.
How do I use the remote control feature in the Eargo app?
You can use your mobile phone as a remote control to discreetly switch between programs instead of using your index finger to double-tap your ear.
For the best results, please hold your mobile device as pictured below when using the Eargo app to change your program or when editing your program(s).
On iOS:
To make adjustments to your active program, we recommend you set your iPhone's volume to 100% with Eargo app v4.0.0 or later. Maximum volume may be required, especially in noisy environments.
The minimum phone volume required to use the remote control successfully on an Apple device is 20%. The icon on the home screen will notify you on any of the control screens when the volume on your phone is too low (below 20%).
Ignoring this alert may prevent your Eargos from syncing with the app. Tap the icon anytime to view instructions, or use your phone’s volume up or down buttons to adjust the volume for the remote control.
On Android:
To make adjustments to your active program, we recommend setting your Android phone volume between 60-100% with Eargo app v4.0.0 or later. Your device cannot be set to mute, vibrate, or Do Not Disturb. Maximum volume may be required, especially in noisy environments.
This slide-up screen will only appear on the control screens once per session. If your Android device volume is below 60% and you close and relaunch the app or navigate to the app menu and return to the control screens, the mobile app will notify you again that an adjustment is needed. Selecting "Ignore Adjustment" may prevent your Eargos from syncing with the app.
How do I sync my Eargos when my settings don't match the Eargo app?
If you’ve recently made lasting adjustments to your devices using the remote control feature and your Eargos are announcing something other than what you see on the Programs control screen, we’ve got you covered! Pop your hearing devices into the charger and replace the lid. From the app’s Programs control screen, select “Program Sync.” Tap “Sync” and in just a few minutes your Eargos will be back in sync with the mobile app and you’ll be ready to go. You can use this feature from the Programs control screen anytime you have unexpected settings in your Eargo devices.
How do I edit my Programs?
You can also edit which programs are inside your Eargo devices, enabling and/or disabling up to 3. Please note that you cannot disable 'Normal' or a favorited Preset Program.
To configure a program, select its blue gear icon. This will bring up a menu list:
To enable/disable a program, select "Enable/Disable program". If you've updated your mobile app to the latest version, when you disable a program, you'll hear each device announce "Off". When you enable a program again, you'll hear "On" or the name of the active program when the remote control command is received successfully by your Eargos.
To select a different program to load into your Eargo devices, choose "Change program" and tap the one you'd like to add, then tap "Apply".
How does the Default Start-Up volume control work?
Please make sure your Eargos are in your ears when making programming changes from your mobile device!
The default start-up volume control allows you to make lasting adjustments to the start-up volume for any of your selected programs. Unlike the temporary volume control back on your home screen, changes to the default start-up volume persist and are saved for each program so that your Eargos are set just how you like them each time you put them in!
Select Left Ear, Right Ear, or both by tapping on the left side, the right side, or the middle of the orange oval at the top of the screen.
Increase the Default Start-Up Volume by tapping the plus sign +
Decrease the Default Start-Up Volume by tapping the minus sign –
Each tap of the plus or minus buttons should result in an audible double beep in each device. Your Eargo hearing devices have maximum and minimum volume settings. You may increase or decrease the volume 2 steps up or 2 steps down on any of your listening programs. When you reach the upper limit of your volume range, you'll hear "Max" to let you know you've reached the top. When you reach the lower limit, you'll hear "Min" to let you know you've reached the bottom.
When you have finished making adjustments to your selected program, hit "Save". You may now select another program, or if you are finished, select 'Done' to return to the main control screens.
How do I change the active program to a different one?
Tap the program you’d like to use, and the devices will change into that program.
Your devices will both move into the selected program. Each device will announce the name of the program you’ve selected.
To move programs in only one ear, you’ll need to use your finger to double-tap in front of your ear. A quick double tap to each device will change it into the next listening program. Depending on the placement in your ear and your unique anatomy, where you tap might need to be adjusted.
Have additional questions? Connect with your Eargo Hearing Aid Expert or log into My Account to create a Support Request.