Your Eargo devices can hold up to 4 listening programs. If you’ve completed Sound Match they will have a “Normal” program by default and any additional environment you may have selected based on your listening preferences. If you have not completed Sound Match, they will be preloaded with Eargo’s Factory Preset Programs.

In this article, learn about the following Program FAQs:

What is the “Normal” program?

What are Preset Programs?

How do I use the remote control feature in the Eargo app?

What is Sound Adjust and what does the green badge displayed on my active programs represent?

How do I enable/disable Sound Adjust?

How do I Sync my Eargos when settings don’t match what’s being displayed in the app?

How Do I Edit My Programs?

Sound Tuning - Lasting Adjustments to Sound Quality

Changing the active program to a different one

Edit which programs are inside Eargo

Use Sound Tuning to apply lasting adjustments to programs.

Sound Tuning Screen

If you're looking for info about using your Bluetooth to connect to your Charger, click here. If you hit a snag with a connection error message, check out this article here.


What is the “Normal” program?

This program is personalized to your Sound Match results for each ear. Use the Normal program for everyday quiet listening. Any additional programs you select will optimize the devices based on your Sound Match results and the selected listening environment. To learn more about Eargo Environmental Settings, click here.


What are Preset Programs?

Eargo devices arrive with four Preset Programs inside. Amplification, especially for speech, increases as you move from Preset Program 1 to Preset Program 4. We recommend completing Sound Match to fully personalize your devices, but if you are still using Preset Programs, spend time in each one and select, for each ear, the one that is most comfortable for you when listening to speech in quiet conditions. Just like in our Neo and Neo HiFi products, Eargo offers you the option of selecting a “favorite” Preset Program. Once selected, you’ll have access to the Eargo Environmental Settings like Restaurant and Phone. These will use the selected Favorite Preset as their baseline.


How do I use the remote control feature in the Eargo app?

You can use your mobile phone as a remote control to discreetly switch between programs instead of using your index finger to double tap your ear.

For the best results, please hold your mobile device as pictured below when using the Eargo app to change your program or when editing your program(s).

On iOS:

To change between programs on the go using your mobile phone, set your iPhone’s volume between 75-100%. The icon on the home screen will notify you on any of the control screens when the volume is too low.

Ignoring this alert may prevent your Eargos from syncing with the app. Tap the icon anytime to view instructions or simply use your phone’s volume up button to increase the volume.

If you encounter poor performance using the remote control feature despite making volume adjustments to your mobile device, consider disabling “Change with Buttons” in your device’s Settings menu. To do this, open your Settings app and select Sound & Haptics. Under “Ringer and Alerts,” switch off Change with Buttons and try the remote control feature in the Eargo app again.

Change With Buttons GIF

On Android:

To change between programs using your mobile phone as a remote control, your Android device must first be unmuted. Using the volume buttons on the side of your device, adjust the volume up or down until you reach the target level indicated on the slide-up screen shown below.

This slide-up screen will only appear on the control screens once per session. If your Mobile device volume is outside of the target range and you close and relaunch the app or navigate to the app menu and return to the control screens, the mobile app will notify you again that an adjustment is needed. Selecting ignore may prevent your Eargos from syncing with the app.


What is Sound Adjust and what does the green badge displayed on my active programs represent?

Eargo 6’s Sound Adjust feature identifies the soundscape you are in and automatically modifies the device settings to provide optimal benefit.

The green badge displayed on an active program icon on the Programs and Edit Programs screens indicates that Sound Adjust is enabled. When Sound Adjust is toggled off, the green badge will not be visible. Sound Adjust is enabled by default for all programs including Factory Preset Programs 1-4, your “Normal” program if you’ve completed Sound Match, and any active environmental programs you’ve selected.


How do I enable/disable Sound Adjust?

To enable or disable the Sound Adjust feature, tap the orange Edit Pencil icon. Select the program you’d like to edit by tapping on it. This will bring up a menu list. To disable or enable this feature, select the Sound Adjust toggle. When the remote control command is received successfully by your Eargos, you’ll hear an audible double beep in each device. Tap “Done” on the Edit Programs screen to return to the Programs control screen.


How do I Sync my Eargos when their settings don’t match what’s being displayed in the app?

If you’ve recently made lasting adjustments to your devices using the remote control feature and your Eargos are announcing something other than what you see on the Programs control screen, we’ve got you covered! Pop your Hearing Devices into the Charger and replace the lid. From the app’s Menu, select “Devices” then “Program Sync.” Tap “Sync” and in just a few minutes your Eargos will be back in sync with the mobile app and you’ll be ready to go. You can use this feature in the app’s menu anytime you may have unexpected settings in your Eargo devices.


How do I edit my Programs?

You can also edit which programs are inside your Eargo devices, enabling and/or disabling up to 3. Please note that you cannot disable “Normal” or a favorited Preset Program. If you’ve updated your mobile app to the latest version, when you disable a program you’ll hear each device announce “Off.” When you enable a program again, you’ll hear “On” or the name of the active program when the remote control command is received successfully by your Eargos.


Sound Tuning - Lasting Adjustments to Sound Quality

You can also use Sound Tuning to make lasting adjustments to the Volume, Treble, and Bass in any of your selected programs. Sound Tuning “remembers” your settings so that they’re set how you like each time you put your Eargos in!

Please make sure your Eargos are in your ears when making programming changes from your Mobile device!

Sounds good! How is it done?

From the Home Screen, tap Programs. The screen shows you which programs are active inside your Eargo hearing devices. You can have up to four programs inside and must have at least one program. Identical programs are not allowed.


Changing the active program to a different one (e.g. moving from Program 1 to Program 2)

Tap the program you’d like to use and the devices will change into that program.

Your devices will both move into the selected program. Each device will announce the name of the program you’ve selected to move into.

To move programs in only one ear, you’ll need to use your finger to double tap in front of your ear. A quick double tap to each device will change it into the next listening program. Depending on the placement in your ear, and your unique anatomy, where you tap might need to be adjusted.


Edit which programs are inside Eargo.

Tap the orange Edit Pencil icon to make changes to your programs. Select one of your programs by tapping on it.

This will bring up a menu list:

  • To disable a program, select “Disable program”

  • To enable a disabled program, select “Enable program”

  • To select a different program to load into your Eargo devices, choose “Change program” and tap the one you’d like to add then tap “Apply”

Sound Adjust will be enabled by default in any newly added program.


Use Sound Tuning to apply lasting adjustments to programs.

Tap the orange Edit Pencil icon to make changes to your programs. Select one of your programs by tapping on it.

This will bring up a menu list:

  • Select "Sound Tuning" from the list.

  • At the top of the screen, you will see which Program you are tuning. Both ears are selected by default.

  • You can select one ear by tapping the image of the Right or Left device.

  • To re-select both ears, tap the middle of the oval.


Sound Tuning Screen

The Sound Tuning screen is for fine-tuning a program to your preference. Sound Tuning will remember your choices and will always apply them when you select the program.

The top bar shows you which program you are tuning. You can cancel at any time. When you are done, tap Done.

You can apply Sound Tuning to one or both ears. Tap L to tune the Left device, R to tune the Right device, or tap the center to tune both devices.

You can increase or decrease Volume, for one or both ears.

  • Tap the minus to decrease and tap the plus to increase.

If you’ve updated your mobile app to the latest version, each tap of the plus or minus buttons should result in an audible double beep in each device when the remote control command is received successfully by your Eargos.

Your Eargo Hearing Devices have maximum and minimum volume settings. You may increase or decrease the volume 2 steps up or 2 steps down on any listening program.

Continuing to tap on the plus or minus buttons beyond the 2-step limit won’t result in an additional volume change even though you may still hear the double beep indicator in your devices. If you still need more or less volume, consider making adjustments to Bass or Treble.

The selected volume level(s) will be applied to the device(s) every time the program is active or selected.

You can increase or decrease Treble, for one or both ears.

  • Increasing the Treble can add clarity

  • Decreasing the Treble can reduce the sharpness of sound

The selected treble level(s) will be applied to the device(s) every time the program is active or selected.

You can increase or decrease Bass, for one or both ears.

  • Increasing the Bass can add roundness and volume to the sound

  • Decreasing the Bass can reduce the loudness for lower-pitched sounds

If you’ve updated your mobile app to the latest version, each tap of the plus or minus buttons for Treble or Bass adjustments should result in an audible double beep in each device when the remote control command is received successfully by your Eargos.

Your Eargo Hearing Devices also have maximum and minimum Treble and Bass settings. You may increase or decrease the Treble or Bass 2 steps up or 2 steps down on any listening program.

Continuing to tap on the plus or minus buttons beyond the 2 step limit won’t result in an additional Treble or Bass change even though you may still hear the double beep indicator in your devices.

The selected bass level(s) will be applied to the device(s) every time the program is active or selected.

When you have finished Sound Tuning, hit Done.

You may now select another program, or if you are finished, select Done.

Need help or further assistance with Sound Tuning? Contact your Eargo Personal Hearing Professional or log into My Account to create a Support Request.


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