In this article, learn about the following Eargo 5, 6, & 7 Charger FAQs:
1. How long does it take to charge my Eargos and how long will they remain charged?
Eargo 5, 6, & 7 chargers contain an internal rechargeable battery, so you can charge your hearing aids on-the-go. To charge your charger, use the Eargo provided cable and adaptor plug.
With consistent use, a fully charged Eargo charger that is unplugged lasts about 2 days, or up to 2 recharges of depleted Hearing Devices. It takes about 4 hours to recharge a depleted Charger or Hearing Devices, and about 6 hours to charge all 3.
Your fully charged Hearing Devices will last up to 16 hours during the first two years of their lifespan. After this, the battery longevity may decrease. We recommend charging overnight.
Please do not store or charge your Eargo system in the bathroom, or anywhere else moisture levels are high. Long-term exposure to moisture can harm your Charger and Hearing Devices.
2. How do I check the charge levels?
When the Lid is removed and your Eargos are not in the Charger, the Cradle indicator lights illuminate in white to help guide you with correct Hearing Device placement.
To see the charge level of your Eargo system with devices inside the Charger, simply lift the Lid and the indicator lights will illuminate.
3. How can I tell if my Hearing Devices and Charger are actively charging?
When your Eargo devices are correctly placed and actively charging, the Hearing Device and Cradle Indicator Lights slowly pulse white.
Hearing Device charge level corresponds to the number of steady white lights:
One steady white light and one pulsing: 25-50% charged.
Two steady white lights and one pulsing: 50-75% charged.
Three steady white lights and one pulsing: 75-90% charged
When fully charged, you’ll see four solid white Hearing Device Indicator Lights and pulsing Cradle lights.
Steady red lights mean the Hearing Devices are not charging. Remove and correctly replace into the Charger to clear the red lights:
Charger actively charging:
The Charger Indicator Light will slowly pulse white when the Charger is plugged in and actively charging.
Charger fully charged: When the Charger is plugged in and fully charged, the charger indicator will illuminate in white:
Adequate charge: when the Charger is unplugged and more than 25% full, the charger indicator will be solid white.
Low charge: A rapid white double flash means the charger is less than 25% charged.
4. Why do the charging indicator lights turn off?
Indicator lights turn off after approximately 10 seconds. This is to minimize battery drain and for convenience, so that the lights don’t disturb you, for example at your bedside while you sleep.
5. What is the average life expectancy of hearing aids?
Three years is the typical life expectancy of most in-the-ear hearing aids. At that point, it is usually time for a new pair.
6. How should I properly store my Eargos if they're not being used full time?
If you won't be wearing your Eargos for a week or two due to a short trip, storage instructions for a short period of time away from your devices are simple:
Remove your Hearing Devices from the Charger
Unplug the Charger
Put everything safely away from children and pets in a cool, dry place.
We recommend using the Eargo system box that they came in should you still have it.
If you won't be wearing your Eargos for an extended period of time (e.g. weeks or months), there's a special process you'll need to follow:
Place your Hearing Devices into the Charger
Unplug the Charger
Store everything safely away from children and pets in a cool, dry place.
Once a month, plug in the Charger. Remove the Hearing Devices and then replace them in to the cradle. Allow the system to charge for four hours.
Once everything has charged for ~4 hours, please remove the Hearing Devices from the Charger and drain them by leaving them out of the cradle in a safe place.
After completing your monthly charge and drain cycle, return the Hearing Devices to the cradles, unplug the Charger and store safely. It is important for long-term storage that the Charger is unplugged. The Hearing Device batteries store best when they are neither fully charged nor completely drained.
Repeat the recharge process monthly for the best results and to prevent deep battery discharge.
To see this information demonstrated, view the video:
(Trouble viewing this video? Click here to view in a separate window.)
To learn more about how to insert and remove Eargo devices from your ears click here.
If you need help or further assistance, contact your Eargo Hearing Expert, call us at 1-866-858-7333, or log into My Account to create a support request.