Oops! Looks like something went wrong and you’ve hit a snag. Rest assured, we’ll help you get to the bottom of it. Here are some general suggestions you can try to troubleshoot:
STEP 1: Confirm Your Charger is Within Range
The Eargo app needs to remain open and your charger must be nearby your mobile device for a successful update via Bluetooth. Remember, the average range for Bluetooth is approximately 33 feet.
STEP 2: Check Device Placement and the Charger Battery Level
Remove or open the charger lid, then reposition or remove and reinsert your hearing devices. When your Eargos are inserted properly, the hearing device, charger, and cradle indicator lights (on Eargo 5, 6, & 7 only) will illuminate. Take a quick peek at the charger indicator light to determine if you have an adequate charge. If needed, plug your charger into a power source before attempting an action in the app again.
Need to get reacquainted with your charger and learn more about the battery indicator lights? Visit eargo.com/guides, select your product,
then download your Use & Care Guide.
STEP 3: Check Your Bluetooth and Internet Connections
If Bluetooth is already turned on, switch it off and then turn it back on again before trying to reconnect to the Eargo app. Additionally, check your WiFi or cellular signal to ensure you have a strong connection and make adjustments as needed.
STEP 4: Close and Relaunch the Eargo App
If the Eargo app won’t respond or appears frozen, you can close it and then re-open it to try again. Learn how here.
STEP 5: Reboot Your Mobile Device
Every now and then, electronic devices need to be reset to correct a problem. Consider shutting down your phone, then powering it on again. Launch the Eargo app and try again.
STEP 6: Call Eargo Support
If the issue you’re seeing persists or you have additional questions, call 1-866-858-7333 and ask to speak with a Product Support Specialist for assistance, or log into My Account to create a Support Request.