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Closing The Eargo App

How to close or quit the Eargo app to troubleshoot an error condition.

Kathleen B. avatar
Written by Kathleen B.
Updated this week

Despite our best efforts, sometimes technology just misbehaves, resulting in a variety of unexpected behaviors. Mobile apps can become unresponsive, frozen, or even crash at times. In some cases, closing an app to shut it down can be helpful and necessary when you've exhausted other troubleshooting methods.

How do I close an app on my iPhone?

iPhone X and later:

  1. Swipe up from the bottom of your screen, hold, and then release to view recently opened apps.

  2. Swipe sideways to view all of the apps you currently have open until you find the one you want to close.

  3. To close the app, swipe its preview upwards until it disappears from your screen.

  4. To return to your home screen, tap anywhere below the app previews.

*Example above was recorded on an iPhone 14 Pro

iPhone SE or iPhone 8 and earlier:

  1. Double-click the Home button to show your most recently used apps.

  2. Swipe right or left to find the app that you want to close.

  3. Swipe up on the app's preview to close the app.

How do I close an app on Android?

  1. Start by tapping the "Recents" button (e.g., square icon or three-line icon to the far left) in the bottom navigation bar for your phone. If your Android device doesn't have navigation buttons active, swipe up from the bottom of your screen, hold, and then release. This will reveal a list of recently opened apps.

  2. Swipe sideways to view all of the apps you currently have open until you find the one you want to close.

  3. To close the app, swipe its preview upwards until it disappears from your screen.

  4. To return to your home screen, tap anywhere below the app previews. The "Close all" button will close all open apps.

*Example above was recorded on a Samsung Galaxy S21 Ultra

The steps to close an app can vary depending on the age, make, and model of your phone. If you're still not sure how to close an app, we recommend you open your preferred internet browser and search for "How do I close an app on a/an [insert make and model of your phone]?" Video support for your specific device may be available through services like YouTube.

Additional troubleshooting:

If closing the app does not resolve the issue you're experiencing, try the following steps:

  1. Make sure you have the latest version of the app.

  2. Uninstall then reinstall the app.

  3. Restart your phone.

Still have questions? Give us a call at 1-866-858-7333, or log in to My Account to create a support request.

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