Allowing Bluetooth permits the Eargo app to scan for and locate nearby Bluetooth Low Energy (BLE) devices including your Charger. Not only is Bluetooth access required for the initial app pairing process, it’s also used on a regular basis to maintain communication with and transfer data between your Charger and the mobile application.
This data exchange allows the Eargo app to:
Display helpful device information (e.g. Charger Battery level, serial numbers, etc.).
Update your Hearing Device(s) and/or Charger(s) through remote Software Updates when available.
Update your Hearing Device(s) settings via remote programming when sent from your Eargo Personal Hearing Professional.
Update and personalize your Hearing Device(s) settings after completing Sound Match for Eargo 5, 6, & 7.
Add new or replacement devices to your system when needed.
Access in-app Video Call support with an Eargo Client Care Coordinator or Personal Hearing Professional when needed.
Share valuable device usage information with your Eargo Personal Hearing Professional to improve your experience through more personalized and efficient telecare support when needed.
Denying the Eargo app’s initial request to allow Bluetooth access will prevent you from connecting your Eargo system to the mobile application. If for any reason you alter your mobile device’s Bluetooth access after connecting your Charger, you will not be prohibited from using the main features of the Eargo app but overall functionality will be limited.
You may adjust Bluetooth access on iOS for the Eargo app at any time from your mobile device’s Settings menu:
To quickly access and toggle Bluetooth ON/OFF for iOS, open your iPhone’s Control Center:
On an iPhone with Face ID: Swipe down from the top right corner of the home screen. To close the Control Center, swipe up from the bottom.
On an iPhone with a Home button: Swipe up from the bottom of the home screen.
To close the Control Center, swipe down or select the Home button on your device.
Locate the Bluetooth icon and tap to enable/disable Bluetooth. When enabled, the icon will appear blue in color.
To quickly access and toggle Bluetooth ON/OFF for Android, open your mobile device’s Quick Settings menu:
Simply swipe down anywhere on the home screen. To see an expanded Quick Settings menu, drag the tray down further to view additional options. Please note that individual icons and your screen’s overall appearance may vary slightly depending on the make and model of your mobile device.
Locate the Bluetooth icon and tap to enable/disable Bluetooth. When enabled, the icon will fill in with color.
Need help or further assistance? Contact your Eargo Personal Hearing Professional or log into My Account to create a Support Request.