Your Eargo devices can hold up to 4 listening programs. If you’ve completed Sound Match, they will have a 'Normal' program by default, and up to 3 environments you may have selected based on your listening preferences.
If you have not completed Sound Match, they will be preloaded with Eargo’s Factory Preset Programs 1-4.
In this article, learn about the following Program FAQs:
1. What is the 'Normal' program?
This program is personalized to your Sound Match results for each ear. Use the Normal program for everyday quiet listening. Any additional programs you select will optimize the devices based on your Sound Match results and the selected listening environment. To learn more about Eargo Environmental Settings, click here.
2. What are Preset Programs?
Eargo devices arrive with four Preset Programs inside. Amplification, especially for speech, increases as you move from Preset Program 1 to Preset Program 4. We recommend completing Sound Match to fully personalize your devices, but if you are still using Preset Programs, spend time in each one and then select the one that is most comfortable for you when listening to speech in quiet conditions. Eargo 5 offers you the option of selecting a “favorite” Preset Program. Once selected, you’ll unlock access to other Eargo 5 Environmental Settings, such as Restaurant and Phone. These will use the selected Favorite Preset as their baseline.
3. How do I use the remote control feature in the Eargo app?
You can use your mobile phone as a remote control to discreetly switch between programs instead of using your index finger to double-tap your ear.
Please make sure your Eargos are in your ears before making programming changes using the remote control feature in the Eargo app!
For the best results, please hold your mobile device as pictured below when using the Eargo app to change your program or when editing your program(s).
On iOS:
To make adjustments to your active program, we recommend you set your iPhone's volume to 100% with Eargo app v4.0.0 or later. Maximum volume may be required, especially in noisy environments.
The minimum phone volume required to use the remote control successfully on an Apple device is 20%. The icon on the home screen will notify you on any of the control screens when the volume on your phone is too low (below 20%).
Ignoring this alert may prevent your Eargos from syncing with the app. Tap the icon anytime to view instructions, or use your phone’s volume up or down buttons to adjust the volume for the remote control.
On Android:
To make adjustments to your active program, we recommend setting your Android phone volume between 60-100% with Eargo app v4.0.0 or later. Your device cannot be set to mute, vibrate, or Do Not Disturb. Maximum volume may be required, especially in noisy environments.
This slide-up screen will only appear on the control screens once per session. If your Android device volume is below 60% and you close and relaunch the app or navigate to the app menu and return to the control screens, the mobile app will notify you again that an adjustment is needed. Selecting "Ignore Adjustment" may prevent your Eargos from syncing with the app.
4. How do I sync my Eargos when my settings don't match the Eargo app?
If you’ve recently made lasting adjustments to your devices using the remote control feature and your Eargos are announcing something other than what you see on the Programs control screen, we’ve got you covered! Pop your hearing devices into the charger and replace the lid. From the app’s Programs control screen, select “Program Sync.” Tap “Sync” and in just a few minutes your Eargos will be back in sync with the mobile app and you’ll be ready to go. You can use this feature from the Programs control screen anytime you have unexpected settings in your Eargo devices.
5. How do I edit my Programs?
You can also edit which programs are inside your Eargo devices, enabling and/or disabling up to 3. Please note that you cannot disable the 'Normal' program if you've taken and applied Sound Match. If you're using Preset Programs 1-4, you must also keep at least one program enabled to use for everyday listening.
Please make sure your Eargos are in your ears before making programming changes using the remote control feature in the Eargo app!
To configure a program, select its blue gear icon. This will trigger a menu with options for the program you've selected. To return to the Programs control screen, select the "X" in the upper right corner.
6. What is sound tuning?
Use sound tuning to make lasting adjustments to the volume, treble, and bass in any of your active programs. Sound tuning remembers your preferences so that your devices are set exactly how you like each time you put your Eargos in!
Please make sure your Eargos are in your ears before making programming changes using the remote control feature in the Eargo app!
Select the blue gear icon under the program you'd like to manage, then tap "Sound tuning". The top bar will list the name of the program that you are currently editing. Tap "Cancel" anytime to return to the Programs control screen without applying any changes.
Make changes to both hearing devices simultaneously by default, or tap on the image of the left or right hearing devices at the top to tune them separately. Use the +/- buttons to make your desired adjustments to volume, treble, or bass.
Increasing the treble can add clarity while decreasing the treble can reduce the sharpness of sound.
Increasing the bass can add roundness and volume to the sound while decreasing the bass can reduce the loudness for lower-pitched sounds.
Each tap of the +/- buttons should result in an audible double beep in each device when the remote control command has been received successfully by your Eargos.
Continuing to tap on the plus or minus buttons beyond the 2-step limit won’t result in an additional volume change, even though you may still hear the double beep indicator in your devices.
When you're satisfied with your settings, select "Done" in the upper right corner to save your adjustments for that program and return to the Programs controls screen.
7. How do I change the active program to a different one?
Tap the program you’d like to use in the Eargo app, and the devices will change into that program. Your devices will both move into the selected program. Each device will announce the name of the program you’ve selected.
To move programs in only one ear, you’ll need to use your finger to double-tap in front of your ear. A quick double tap to each device will change it into the next listening program. Depending on the placement in your ear and your unique anatomy, where you tap might need to be adjusted.
Need help or further assistance with Sound Tuning? Contact your Eargo Hearing Aid Expert or log into My Account to create a Support Request.