Your Eargo devices can hold up to 4 listening programs. If you’ve completed Sound Match™ they will have a “Normal” program by default. If you have not completed Sound Match, they will be preloaded with Eargo’s Factory Preset Programs.

Program FAQs:

What is the “Normal” program?

What are Preset Programs?

How do I use the remote control feature in the Eargo app?

How Do I Edit My Programs?

Sound Tuning - Lasting Adjustments to Sound Quality

Changing the active program to a different one

Edit which programs are inside Eargo

Use Sound Tuning to apply lasting adjustments to programs.

Sound Tuning Screen


What is the “Normal” program?

This program is personalized to your Sound Match results for each ear. Use the Normal program for everyday quiet listening. Any additional programs you select will optimize the devices based on your Sound Match results and the selected listening environment. To learn more about Eargo Environmental Settings, click here.

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What are Preset Programs?

Eargo devices arrive with four Preset Programs inside. Amplification, especially for speech, increases as you move from Preset Program 1 to Preset Program 4. We recommend completing Sound Match to fully personalize your devices, but if you are still using Preset Programs, spend time in each one and select, for each ear, the one that is most comfortable for you when listening to speech in quiet conditions. Just like in our Neo and Neo HiFi products, Eargo offers you the option of selecting a “favorite” Preset Program. Once selected, you’ll have access to the Eargo Environmental Settings like Restaurant and Phone. These will use the selected Favorite Preset as their baseline.

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How do I use the remote control feature in the Eargo app?

You can use your mobile phone as a remote control to discreetly switch between programs instead of using your index finger to double tap your ear.

On iOS:

To change between programs on-the-go using your mobile phone, set your iPhone’s volume between 75-100%. The icon on the home screen will notify you on any of the control screens when the volume is too low.

Ignoring this alert may prevent your Eargos from syncing with the app. Tap the icon anytime to view instructions or simply use your phone’s volume up button to increase the volume.

If you encounter poor performance using the remote control feature despite making volume adjustments to your mobile device, consider disabling “Change with Buttons” in your device’s Settings menu. To do this, open your Settings app and select Sound & Haptics. Under “Ringer and Alerts,” switch off Change with Buttons and try the remote control feature in the Eargo app again.

Change With Buttons GIF

On Android:

To change between programs using your mobile phone as a remote control, your Android device must first be unmuted. Using the volume buttons on the side of your device, adjust the volume up or down until you reach the target level indicated on the slide up screen shown below.

This slide up screen will only appear on the control screens once per session. If your Mobile device volume is outside of the target range and you close and relaunch the app or navigate to the app menu and return to the control screens, the mobile app will notify you again that an adjustment is needed. Selecting ignore may prevent your Eargos from syncing with the app.

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How do I edit my Programs?

You can also edit which programs are inside your Eargo devices, enabling and/or disabling up to 3. Please note that you cannot disable “Normal” or a favorited Preset Program,

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Sound Tuning - Lasting Adjustments to Sound Quality

You can also use Sound Tuning to make lasting adjustments to the Volume, Treble, and Bass in any of your selected programs. Sound Tuning “remembers” your settings so that they’re set how you like each time you put your Eargos in!

Please make sure your Eargos are in your ears when making programming changes from your Mobile device!

Sounds good! How is it done?

From the Home Screen, tap Programs.

The screen shows you which programs are active inside your Eargo hearing devices.

You can have up to four programs inside, and must have at least one program. Identical programs are not allowed.

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Changing the active program to a different one (e.g. moving from Program 1 to Program 2)

Tap the program you’d like to use and the devices will change into that program.

Your devices will both move into the selected program. Each device will announce the name of the program you’ve selected to move into.

(To move programs in only one ear, you’ll need to use your finger to double tap in front of your ear).

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Edit which programs are inside Eargo

Tap the orange Edit Pencil icon to make changes to your programs.

Select one of them by tapping on it.

This will bring up a menu list:

To disable a program, select “Disable program”

To enable a disabled program, select “Enable program”

To select a different program to load into your Eargo devices, choose “Change program” and tap the one you’d like to add then tap “Apply”

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Use Sound Tuning to apply lasting adjustments to programs.

Tap the orange Edit Pencil icon to make changes to your programs.

Select one of them by tapping on it.

This will bring up a menu list:

Select "Sound Tuning" from the list.

At the top of the screen you will see which Program you are tuning.

Both ears are selected by default.

You can select one ear by tapping the image of the Right or Left device.

To re-select both ears, tap the middle of the oval.

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Sound Tuning Screen

The Sound Tuning screen is for fine-tuning a program to your preference. Sound Tuning will remember your choices and will always apply them when you select the program.

The top bar shows you which program you are tuning. You can Cancel at any time. When you are done, tap Done.

You can apply Sound Tuning to one or both ears. Tap L to tune the Left device, R to tune the Right device, or tap the center to tune both devices.

You can increase or decrease Volume, for one or both ears.

  • Tap the minus to decrease and tap the plus to increase.

The selected volume level(s) will be applied to the device(s) every time the program is active or selected.

You can increase or decrease Treble, for one or both ears.

  • Increasing the Treble can add clarity

  • Decreasing the Treble can reduce sharpness of sound

The selected treble level(s) will be applied to the device(s) every time the program is active or selected.

You can increase or decrease Bass, for one or both ears.

  • Increasing the Bass can add roundness and volume to the sound

  • Decreasing the Bass can reduce loudness for lower-pitched sounds

The selected bass level(s) will be applied to the device(s) every time the program is active or selected.

When you have finished Sound Tuning, hit Done.

You may now select another program, or if you are finished, select Done.

Need help or further assistance with Sound Tuning? Contact your Eargo Personal Hearing Professional. You can also call us at 1-800-615-9000 or through the Eargo app, via Menu 🡪 Contact.

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