Your Eargo devices can hold up to 4 listening programs. If you’ve completed Sound Match, they will have a 'Normal' program by default, and up to 3 environments you may have selected based on your listening preferences.
If you have not completed Sound Match, they will be preloaded with Eargo’s Factory Preset Programs 1-4.
In this article, learn about the following Program FAQs:
What is the 'Normal' program?
What are Preset Programs?
How do I use the remote control feature in the Eargo app?
How do I sync my Eargos when my settings don't match the Eargo app?
How do I edit my Programs?
What is Sound Tuning, and how do I make lasting adjustments to improve sound quality?
How do I change the active program to a different one?
What is the 'Normal' program?
This program is personalized to your Sound Match results for each ear. Use the Normal program for everyday quiet listening. Any additional programs you select will optimize the devices based on your Sound Match results and the selected listening environment. To learn more about Eargo Environmental Settings, click here.
What are Preset Programs?
Eargo devices arrive with four Preset Programs inside. Amplification, especially for speech, increases as you move from Preset Program 1 to Preset Program 4. We recommend completing Sound Match to fully personalize your devices, but if you are still using Preset Programs, spend time in each one and then select the one that is most comfortable for you when listening to speech in quiet conditions. Eargo 5 offers you the option of selecting a “favorite” Preset Program. Once selected, you’ll unlock access to other Eargo 5 Environmental Settings, such as Restaurant and Phone. These will use the selected Favorite Preset as their baseline.
How do I use the remote control feature in the Eargo app?
You can use your mobile phone as a remote control to discreetly switch between programs instead of using your index finger to double-tap your ear.
For the best results, please hold your mobile device as pictured below when using the Eargo app to change your program or when editing your program(s).
On iOS:
To make adjustments to your active program, we recommend you set your iPhone's volume to 100% with Eargo app v4.0.0 or later. Maximum volume may be required, especially in noisy environments.
The minimum phone volume required to use the remote control successfully on an Apple device is 20%. The icon on the home screen will notify you on any of the control screens when the volume on your phone is too low (below 20%).
Ignoring this alert may prevent your Eargos from syncing with the app. Tap the icon anytime to view instructions, or use your phone’s volume up or down buttons to adjust the volume for the remote control.
On Android:
To make adjustments to your active program, we recommend setting your Android phone volume between 60-100% with Eargo app v4.0.0 or later. Your device cannot be set to mute, vibrate, or Do Not Disturb. Maximum volume may be required, especially in noisy environments.
This slide-up screen will only appear on the control screens once per session. If your Android device volume is below 60% and you close and relaunch the app or navigate to the app menu and return to the control screens, the mobile app will notify you again that an adjustment is needed. Selecting "Ignore Adjustment" may prevent your Eargos from syncing with the app.
How do I sync my Eargos when my settings don't match the Eargo app?
If you’ve recently made lasting adjustments to your devices using the remote control feature and your Eargos are announcing something other than what you see on the Programs control screen, we’ve got you covered! Pop your hearing devices into the charger and replace the lid. From the app’s Programs control screen, select “Program Sync.” Tap “Sync” and in just a few minutes your Eargos will be back in sync with the mobile app and you’ll be ready to go. You can use this feature from the Programs control screen anytime you have unexpected settings in your Eargo devices.
How do I edit my Programs?
You can also edit which programs are inside your Eargo devices, enabling and/or disabling up to 3. Please note that you cannot disable 'Normal' or a favorited Preset Program.
To configure a program, select its blue gear icon. This will bring up a menu list:
To enable/disable a program, select "Enable/Disable program". If you've updated your mobile app to the latest version, when you disable a program, you'll hear each device announce "Off". When you enable a program again, you'll hear "On" or the name of the active program when the remote control command is received successfully by your Eargos.
To select a different program to load into your Eargo devices, choose "Change program" and tap the one you'd like to add, then tap "Apply".
What is sound tuning, and how do I make lasting adjustments to improve sound quality?
From the home screen, tap Programs. The screen shows you which programs are active inside your Eargo hearing devices. You can have up to four programs inside, and are required to have at least one program. Identical programs are not allowed.
Tap the blue gear icon under the program you want to edit.
This will bring up a menu list:
Select "Sound Tuning" from the list.
At the top of the screen, you will see which Program you are tuning. Both ears are selected by default. You can select "Back" anytime to cancel and return to the slide-up menu.
You can apply Sound Tuning to one or both ears. To select one ear, tap the image of the right or left device. Or, tap the center to turn both devices.
You can use sound tuning to make lasting adjustments to the Volume, Treble, and Bass in any of your selected programs. Sound Tuning “remembers” your settings so that they’re set how you like each time you put your Eargos in! Please make sure your Eargos are in your ears when making programming changes from your mobile device!
You can increase or decrease Volume, for one or both ears.
Tap the minus to decrease and tap the plus to increase.
If you’ve updated your mobile app to the latest version, each tap of the plus or minus buttons should result in an audible double beep on each device when the remote control command is received successfully by your Eargos.
Your Eargo hearing devices have maximum and minimum volume settings. You may increase or decrease the volume 2 steps up or 2 steps down on any listening program.
Continuing to tap on the plus or minus buttons beyond the 2-step limit won’t result in an additional volume change, even though you may still hear the double beep indicator in your devices. If you still need more or less volume, consider making adjustments to Bass or Treble.
The selected volume level(s) will be applied to the device(s) every time the program is active or selected.
You can increase or decrease Treble, for one or both ears.
Increasing the Treble can add clarity
Decreasing the Treble can reduce the sharpness of sound
The selected treble level(s) will be applied to the device(s) every time the program is active or selected.
You can increase or decrease Bass, for one or both ears.
Increasing the Bass can add roundness and volume to the sound
Decreasing the Bass can reduce the loudness for lower-pitched sounds
If you’ve updated your mobile app to the latest version, each tap of the plus or minus buttons for Treble or Bass adjustments should result in an audible double beep in each device when the remote control command is received successfully by your Eargos.
Your Eargo hearing devices also have maximum and minimum Treble and Bass settings. You may increase or decrease the Treble or Bass 2 steps up or 2 steps down on any listening program.
Continuing to tap on the plus or minus buttons beyond the 2-step limit won’t result in an additional Treble or Bass change even though you may still hear the double beep indicator in your devices.
The selected bass level(s) will be applied to the device(s) every time the program is active or selected.
When you have finished Sound Tuning, hit "Save" to lock in your changes.
How do I change the active program to a different one?
Tap the program you’d like to use, and the devices will change into that program.
Your devices will both move into the selected program. Each device will announce the name of the program you’ve selected.
To move programs in only one ear, you’ll need to use your finger to double-tap in front of your ear. A quick double tap to each device will change it into the next listening program. Depending on the placement in your ear and your unique anatomy, where you tap might need to be adjusted.
Need help or further assistance with Sound Tuning? Contact your Eargo Hearing Aid Expert or log into My Account to create a Support Request.