The upcoming charger software update fixes some internal bugs and adds some minor enhancements that are needed to allow us to continue providing you with top-notch customer support.
What do you need to do?
Place your Eargo 8 hearing devices inside your Eargo 8 charger and close the lid.
Launch the Eargo app on your phone, keeping your charger nearby. You should automatically see a notification to start the software update process (once it becomes available). You may dismiss this notification twice before you'll be required to update your Charger software to access all app features.
Follow the prompts on screen.
If you don't see the notification, navigate to the app's main menu by selecting the 3 horizontal line icon (or hamburger menu icon) in the upper left corner on the control screens. Select Devices, then Charger(s), tap on your Eargo 8 charger, then Software Update. The mobile app will first check to ensure that your charger has a >25% charge (a green LED), then will proceed with updating your entire system (Hearing Devices + Charger), when applicable.
Not using the Eargo mobile app?
Unlock more control and functionality by downloading & installing it today!
Still have questions? Give us a call at 1-866-858-7333, or log into My Account to create a support request.