Your eartip, charger, and device may vary from what is shown. Rest assured, the process is the same, so follow along and don't forget to practice!
Getting your Eargos correctly and comfortably placed is important. Your Eargo 8 devices are stored inside your charger. Each device has a removal thread pointing upwards. At the end of each thread, there is a removal thread grip that makes it easy for you to grasp it.
When you're ready to use them, lift your Eargo devices up and out of the charger using the removal thread grip:
The hearing devices will automatically turn on after about 10 seconds. Check the side marker on the device. L is for the left ear, R is for the right ear. Ensure the removal thread is pointing downward for insertion.
One way to hold the device is to grasp the removal thread between your index fingers and thumb like this:
You can also hold it so your thumb is against the microphone or sound inlet, like this:
Use whichever method feels most comfortable for you. Grasp the device between your index finger and thumb with the L and R markers facing downward towards the floor. Gently press the device, eartip first, into your ear canal and move it into place with your finger or thumb.
The microphone end should rest at your ear canal opening. For most ears, the removal thread grip should rest comfortably in the notch:
To move from one program to the next, use your finger to rapidly double-tap where indicated or use the Eargo app's programs screen.
Additional Insertion & Fit Tips for Comfort:
Everyone's ears are sized, shaped, and curved a little differently, so your Eargo insertion technique may vary, even from left to right ear. You can gently explore and refine the fit of your Eargo devices - back them out, push them in, or rotate them a little:
Lift the ear: Pull the top of your ear upwards while inserting your Eargo to create space for the device.
Angle the device: Use your index finger or thumb to gently press it forward, aiming towards your nose, to follow the natural curve of the ear canal.
Open your mouth: Lowering your jaw while inserting it can also create space in the ear canal.
You might also consider trying a different-sized eartip on your device. Learn how to switch them out HERE. Just be sure they're comfortable, secure, and you can reach the device removal thread.
If you need help or further assistance, contact your Eargo Hearing Expert, call us at 1-866-858-7333, or log into My Account to create a support request.