In this article, learn about the following Default Start-Up Volume Control FAQs:
1. How do I use the remote control feature in the Eargo app?
You can use your mobile phone as a remote control to discreetly switch between programs instead of using your index finger to double-tap your ear.
Please make sure your Eargos are in your ears before making programming changes from the app. You also want to ensure you're running the latest version of the Eargo app that's available in the Apple App and Google Play Stores. Previous versions may result in a different experience.
For the best results, please hold your mobile device as pictured below when using the Eargo app to change your program or when editing your program(s).
Eargo recommends holding your phone directly in front of your chest like you’re reading a book. If you position it too far down in your lap, off to the side, or have your head turned to either side when making an adjustment, the command sent from the Eargo app may not reach one or both hearing devices. Should only one hearing device receive the command, hold the phone closer to the “missed” ear, and try again.
High-noise environments can also impact the successful receipt of ultrasonic commands and may require you to hold your phone closer to the ear(s) or even briefly move to a quieter location to make changes.
We recommend setting your phone’s volume between 60-100%. You can use the buttons on the side of your phone to increase or decrease the volume as needed. Maximum volume may be required, especially in noisy environments to use the remote control feature successfully.
If your phone’s volume is below 60%, the Eargo app will inform you on the control screens once per session. We strongly recommend increasing your phone’s volume when prompted so that you can make adjustments to your devices successfully. If you choose to dismiss the alert without making changes, it will not be displayed again until you either close and relaunch the app, or return to the primary dashboard after exploring other menu options. Ignoring the alert may also result in unexpected settings in your Eargos. If your devices become out of sync with the Eargo app, you can navigate to the Programs control screen on the primary dashboard, select ‘Program sync’, and follow the instructions displayed.If you can’t adjust your phone’s volume as expected or the Eargo app remote control feature doesn’t appear to be working properly, consider the settings mentioned below, then return to the app and try again.
On iOS
Change with Buttons: Go to Apple’s Settings app, select Sounds & Haptics, then turn Change with Buttons off. When this setting is turned off, it stops the buttons on the side of your phone from adjusting the volume of your ringtone and alerts.
On Android
Note: The steps to adjust these settings can vary depending on the model of your Android phone. Please refer to your phone’s user manual, Google, or YouTube for additional support as needed.
Your device cannot be set to mute or vibrate: In general, pressing the physical volume buttons on the side of your phone will typically adjust the primary volume, usually media volume. If your phone is not responding as expected after pressing a physical volume button, a volume slider will appear somewhere on screen. You can tap the menu icon (usually a gear or three dots) to access other volume settings like ringtone, notification, and alarm. Alternatively, you can go to your phone’s Settings app, select Sound or Sound & Vibration and adjust the volume sliders there, too.
Verify the side buttons on the phone are controlling the media volume. If they aren’t, you may also tap on the media volume slider to make adjustments. The media and ringtone volume for your phone must be enabled. Their associated icons, usually a speaker and music note, should not be grayed out with a line or “X’ through them. This indicates your phone may not produce any audible sounds, which will prevent you from using the Eargo app remote control feature successfully.
Your device cannot be set to Do Not Disturb: Swipe down from the top of the screen to access the quick settings panel and tap the Do Not Disturb icon to turn it off. If this setting is not visible, try swiping down again to see more options. You may also need to swipe left or right to view additional settings, or look under Modes, depending on your phone's make/model. Alternatively, you can navigate to your phone’s Settings app, select Sound or Sound & Vibration, then turn Do Not Disturb off.
On ALL mobile devices
Speaker access: You cannot make changes in the Eargo app when you’re on a live phone call. Remember, the app uses ultrasonic commands sent through your phone’s speakers to communicate with your devices in-ear. If you are actively on a call or using speakerphone, the remote control feature will not work properly.
Competing apps: Occasionally, other apps for games, video streaming, or music may be open and utilizing your phone’s speaker. These types of apps cannot be simultaneously ‘on-deck’ and running in the background on your phone. To prioritize using the Eargo remote control, simply close (not just minimize or background) these other types of apps, then try again in the Eargo app.
2. How does the default start-up volume control work?
Please make sure your Eargos are in your ears when making programming changes from your Mobile device!
The default start-up volume control allows you to make lasting adjustments to the start-up volume for any of your selected programs. Unlike the temporary volume control back on your home screen, changes to the default start-up volume persist and are saved for each program so that your Eargos are set just how you like them each time you put them in!
Select Left Ear, Right Ear, or both by tapping on the left side, the right side, or the middle of the orange oval at the top of the screen.
Increase the Default Start-Up Volume by tapping the plus sign +
Decrease the Default Start-Up Volume by tapping the minus sign –
Each tap of the plus or minus buttons should result in an audible double beep in each device. Your Eargo hearing devices have maximum and minimum volume settings. You may increase or decrease the volume 2 steps up or 2 steps down on any of your listening programs. When you reach the upper limit of your volume range, you'll hear "Max" to let you know you've reached the top. When you reach the lower limit, you'll hear "Min" to let you know you've reached the bottom.
When you have finished making adjustments to your selected program, hit "Save". You may now select another program, or if you are finished, select 'Done' to return to the main control screens.
Have additional questions? Connect with your Eargo Hearing Aid Expert, call us at 1-866-858-7333, or log into My Account to create a Support Request.