Once you purchase your Eargos through Victra-Verizon, we strongly advise you to schedule a Welcome Call:

This is a scheduled call between you and one of our Personal Hearing Professionals (PHPs). Our team of PHPs has combined decades of experience with helping people hear better and will be an invaluable resource for you. They will help you get started with your Eargos. They’re only a phone call away from the comfort of your own home. Schedule a Welcome Call by calling 1-800-615-9000 during our business hours (8am-8pm Central Time, Monday to Friday and Saturdays 8am-5pm Central Time).

Video Library and User Guides:

Need immediate help? We have put together resources to help you with your Eargos, including videos, user guides, cleaning guides, and step-by-step troubleshooting. You can view the list of resources available by clicking here.

Any time you have trouble or questions with your Eargos, call 1-800-615-9000 during our business hours (8am-8pm Central Time, Monday to Friday and Saturdays 8am-5pm Central Time). Many questions can be addressed by our Client Care team, but if necessary they will notify the on-call PHPs to call you when you need additional help. These services remain available to you at no cost as long as you’re an Eargo user!

If you're not sure where to start-- Eargo Troubleshooting Helper is step-by-step help built by our hearing professionals, guided by our bot in the chat window. Still have questions-- We're here to help! Simply open a ticket, call, or email Client Care. You can find links to all of the above mentioned by scrolling below!

TROUBLESHOOTING:

Eargo Troubleshooting Helper

CLEANING ROUTINES:

Eargo 6 Cleaning Routines

VIDEOS & USER GUIDES:

Video and User Guides are available on our website


TO OPEN A SUPPORT TICKET:

Log into My Account to send a ticket

TO TALK TO SOMEONE:

Call Client Care at 1-800-615-9000

IF YOU PREFER EMAIL:

Contact our Client Care team at support@eargo.com

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