In this article, learn about the following Noise Filter Level FAQs:
1. How do I use the remote control feature in the Eargo app?
You can use your mobile phone as a remote control to discreetly make adjustments to your Eargo 7 hearing devices.
Please make sure your Eargos are in your ears when making programming changes from your mobile device!
For the best results, please hold your mobile device as pictured below when using the Eargo app to change your program or when editing your program(s).
On iOS:
To make adjustments to your active program, we recommend you set your iPhone's volume to 100% with Eargo app v4.0.0 or later. Maximum volume may be required, especially in noisy environments.
The minimum phone volume required to use the remote control successfully on an Apple device is 20%. The icon on the home screen will notify you on any of the control screens when the volume on your phone is too low (below 20%).
Ignoring this alert may prevent your Eargos from syncing with the app. Tap the icon anytime to view instructions, or use your phone’s volume up or down buttons to adjust the volume for the remote control.
On Android:
To make adjustments to your active program, we recommend setting your Android phone volume between 60-100% with Eargo app v4.0.0 or later. Your device cannot be set to mute, vibrate, or Do Not Disturb. Maximum volume may be required, especially in noisy environments.
This slide-up screen will only appear on the control screens once per session. If your Android device volume is below 60% and you close and relaunch the app or navigate to the app menu and return to the control screens, the mobile app will notify you again that an adjustment is needed. Selecting "Ignore Adjustment" may prevent your Eargos from syncing with the app.
2. How does the noise filter work?
Are you struggling in noise? You can temporarily override the default and adjust the noise filter in your active program to High, Medium, or Off.
From the Home Screen, tap Noise:
Adjust noise reduction to your preferences in the active program (the listening setting the hearing devices are currently in).
Please make sure your Eargos are in your ears when making programming changes from your mobile device!
Changing the noise filter can reduce stationary/steady noise around you and preserve speech for better clarity.
Tap “HIGH” for maximum noise reduction. This setting applies up to 15dB of extra noise reduction.
Tap “MED” for medium noise reduction. This setting applies up to 10dB of extra noise reduction.
Tap “OFF” to turn off the noise reduction filter.
If you’re using the latest version of the Eargo app, each time you adjust the noise filter level you’ll hear a double beep in each Eargo to let you know that the remote control command was received successfully by your devices.
Navigating away from the program causes the temporary change(s) to be cleared. When you return to the program, the noise filter will again be at the default level.
Noise reduction changes affect both ears.
*Your Eargo Hearing Devices also have noise reduction running as part of the signal processing for different programs, settings and environments. If you find you are regularly applying this filter to any of your programs, discuss this with your Eargo Hearing Aid Expert, call us at 1-866-858-7333, or log into My Account to create a Support Request.