In this article, learn about the following remote control FAQs:

What is the remote control feature?

How does the remote control work in the Eargo app?

How do my phone and Eargo app settings impact remote control functionality?

How should I position my phone to use the remote control feature?

Additional tips for successful remote control use


What is the remote control feature?

The Eargo app home screen gives you access to three main fine-tuning controls: Volume, Noise Filter, and Programs. Each of these individual control screens functions similarly to the remote control for your TV in that you can personalize your Eargo devices without even removing them from your ears! In fact, you don’t even need to have your Eargo charger nearby to use the remote control. This means that you can make discreet on-the-go adjustments to your devices right from the app. The ability to configure lasting volume, treble, and bass settings for each program (and each ear), switch between the active program, enable or disable a program, temporarily increase or decrease the noise filter for your preferred speech clarity, temporarily increase or decrease the volume for the active program, and even mute or unmute your devices is all right there at your fingertips. Pretty neat, right!? Continue reading below to find out how Eargo makes this happen. Spoiler alert: It’s not magic…


How does the remote control work in the Eargo app?

TV remote controls work by using a type of light called infrared. The remote has a light inside that quickly flashes when a button or combination of buttons is pressed. This light sends a unique message from the remote control (e.g. volume up) which is received by the TV.

Instead of infrared, the Eargo app similarly sends unique ultrasonic (or ultra-high frequency) commands via your phone’s speaker each time you make fine-tuning adjustments using the remote control feature. No need to worry - most humans are unable to hear these ultrasonic commands. However, don’t be surprised if Fido’s ears perk up, as some pets can detect them with their super hearing.

Next, assuming they're clean (more on that later), the microphones on each of your Eargo devices will detect the unique ultrasonic command sent from your phone. If you’ve updated your Eargo app to the latest version, you’ll hear a cue tone or a voice prompt depending on the adjustment made when the command is successfully received by each hearing device. Voila! Your preferences have now been saved. The same ultrasonic command technology is also utilized when completing Sound Match in the Eargo app. Continue reading below to learn about additional tips for successful remote control use.


How do my phone and Eargo app settings impact remote control functionality?

On iOS:

To use the Eargo app as a remote control on your iPhone, set your phone’s volume between 75-100%. The icon on the home screen will notify you on any of the control screens when the volume is too low.

Ignoring this alert may prevent your Eargos from successfully receiving ultrasonic remote control commands. Tap the icon anytime to view instructions or simply use the side buttons to adjust your phone’s volume.

If you encounter poor performance using the remote control feature despite making volume adjustments to your mobile device, consider disabling “Change with Buttons” in your device Settings menu. Open your Settings app and select Sound & Haptics. Under “Ringer and Alerts,” switch off Change with Buttons and try the remote control feature in the Eargo app again.

Change With Buttons GIF

On Android:

To use the Eargo app as a remote control on your Android phone, first ensure that your phone is not set to mute, vibrate, or Do Not Disturb mode. Using the volume buttons on the side, adjust the phone’s media volume up or down until you reach the target level indicated on the slide-up screen shown below.

This slide-up alert will only appear on the control screens once per session. It’s important to remember that the Eargo app does not automatically save any previous phone volume adjustments you’ve made. Therefore, if you close and relaunch the app, navigate away from the control screens, or even background the Eargo app to stream music, watch a video, etc. and have made changes to your phone’s volume in the interim, you’ll be prompted to adjust your phone’s volume again when your return to use the remote control screens. If you choose to ignore the adjustment alert, you’ll be able to access your app but ultrasonic remote control commands may not be received successfully by your Eargos.

On ALL mobile devices:

Speaker Access: Ensure that you are not on a live phone call when trying to use the Eargo app. Remember, the app uses ultrasonic commands sent through your phone’s speaker in order to communicate with your devices in-ear. If you are actively on a call or using speakerphone, the remote control feature in the Eargo app will not work properly. The same concept applies to other apps installed on your phone. Occasionally, other apps for games, video streaming, or music may be utilizing your phone’s speaker. These types of apps cannot be simultaneously ‘on-deck’ or open and running in the background on your phone. To use the remote control feature successfully, simply close (not just minimize) these other types of apps then try to send any adjustments you were attempting to make again.


How should I position my phone to use the remote control feature?

To ensure that the ultrasonic commands are received by both hearing devices, please hold your phone as pictured below when making remote control adjustments and taking Sound Match. Keep the following in mind:

  • Eargo recommends holding your phone directly in front of your chest like you’re reading a book. If you position it too far down in your lap, off to the side, or have your head turned to either side when making an adjustment, the command sent from the Eargo app may not reach one or both hearing devices. Should only one hearing device receive the command, hold the phone closer to the “missed” ear and try again.

  • High noise environments can also impact the successful receipt of ultrasonic commands and may require you to hold your phone closer to the ear(s) or even briefly move to a quieter location in order to make changes.


Additional tips for successful remote control use

In order for your hearing devices to successfully receive the ultrasonic remote control commands sent from the Eargo app:

  • The microphones on each of your Eargos must be clean. Click here to learn more about cleaning and care.

  • Your phone's speaker ports must be clean. Debris from your pocket or purse may clog the speaker so please brush it off.

  • Ensure your phone case does not cover your phone's speaker. .

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