Are you active and on-the-go, or do you live a quieter lifestyle? Are you young, old, or somewhere in-between? We are each unique but we all have one thing in common: our ears produce wax, oil and perspiration. It's a natural bodily function that keeps our ears healthy.
It's really important to properly care for your Eargo devices and Charger. Wax, oil and other debris can affect their sound quality and performance.
We've made it pretty easy to do! The Cleaning Tool (shown below) has a Wiper and a Brush onboard so you can keep everything in tip-top shape. Your Eargo devices have also been engineered so that the Mic Cap does some of the work themselves.
CLEANING & CARE FAQs
DAILY EARGO 5 + EARGO 6 CARE:
ADDITIONAL EARGO 5 + EARGO 6 CARE:
The “why” behind cleaning your Eargo devices:
All that beautifully amplified sound needs a clear pathway out of the device.
The microphone needs to be clear to pick up soft incoming signals.
The "how" for keeping your Eargo devices clean:
Feel free to hand wash and air dry your Cleaning Cloth in gentle soap and cold water from time-to-time.
During the first few days of wear, you might see wax on the devices. This is expected, and should lessen over time.
Questions about your ear wax? Consult a licensed professional for advice on managing it.
We highly recommend twisting, brushing and wiping every day– even if your devices appear spotless. Not all accumulation is visible, and a daily routine will prevent build-up.
Don’t share your Eargos. Please do not share your Eargo devices with others, for hygienic reasons.
Keep Eargos Dry. Long-term exposure to moisture can harm your devices. Let your devices air dry or dry them with the Cleaning Cloth. Don’t use hot air or a hair dryer to dry your Eargo as these can damage their internal electronics.
Eargo devices and Charger are not waterproof. Please do not immerse or submerge your devices in water, alcohol, or any liquid. Don’t wear them while swimming or showering, and leave them behind when visiting a hot tub or steam room.
Eargo devices and Charger are not waterproof. Eargo 6 Hearing Devices have been tested to a water-resistance rating of IPX 7 and can be submerged in up to 1 meter of water for up to 30 minutes. However, we recommend you avoid immersing your Eargos in water, alcohol, or any liquid. Don’t wear them while swimming or showering, and leave them behind when visiting a hot tub or steam room.
Do not drop your Eargos or the Charger on any hard surfaces.
DAILY EARGO 5 + EARGO 6 DEVICE CARE:
Brush the Mic Cap. Use the Cleaning Tool Brush to remove wax and debris: (Let any moisture or stickiness dry out first.)
Twist the Mic Cap 180 degrees back and forth to clean the sound inlet:
Brush the petal to remove wax and debris from the tip and the holes. Wipe the devices with the cleaning cloth:
Next, flip it so the Device Removal Thread is pointing upwards.
Position it over the Charger with the Petal pointing in.
Release the device. Feel a slight magnetic pull as it settles into place:
Make sure that the Device Removal Threads are centered inside the Lid when you close the Charger:
ADDITIONAL EARGO 5 + EARGO 6 DEVICE CARE:
REMOVE AND REPLACE PETALS
Change Petals about every 2 months or when sound quality is decreased. Inspect Petals regularly and replace them if any wear and tear is visible.
If not replacing, Petals may be soaked in warm soapy water for 3-5 minutes to clean them. Rinse and dry Petal thoroughly. Brush and wipe the Sound Outlet on the bare Eargo device, then securely reattach the Petal.
Hold the device firmly around its middle. With your other hand, grasp both layers of the Petal and peel it away:
First, wipe the Sound Outlet on your device with the Cleaning Cloth. Gently use the Cleaning Tool Brush to dislodge any debris:
Replacement Petal packaging is designed to help you change them easily. Locate the tray with your desired Petal size and style. Place the tray label side up on a flat, well-lit surface.
Select a new Petal from the packaging tray and peel the tab up. Align Sound Outlet on Eargo device with the center of new Petal:
Press into place until you feel a click:
Additional trays of Petals are available here:
ADDITIONAL EARGO 5 + EARGO 6 DEVICE CARE:
REMOVE AND REPLACE MIC CAPS
Change Mic Caps about every 2 months or when sound quality is decreased.
From time-to-time, you’ll need to replace Mic Caps to ensure the best sound quality. Hold the device firmly around its middle. With your other hand, use a fingernail to peel the Mic Cap up and away: (Used Mic Caps must be discarded.)
First, wipe the Sound Inlet on your device with the Cleaning Cloth. Gently use the Cleaning Tool Brush to dislodge any debris:
Locate the tray containing the Mic Caps and place it label side up on a flat, well lit surface. Replacement Mic Caps are packaged with the extra Open Petals in your original Eargo system box.