Your Eargo devices are stored inside the Charger. Each Eargo has a Device Removal Thread pointing upwards. At the end of each Thread, there is a Removal Thread Grip that makes it easy for you to grasp it.
Lift Eargo up and out of the charger using the Removal Thread Grip:
Before inserting your Eargo, you’ll need to flip it so that the Device Removal Thread is pointing downwards. Don’t skip this important step!:
Once you’ve flipped it, you’ll see a marker, right-side-up, indicating which ear the device is intended for. L is for Left, R is for Right.
Grasp your Eargo by its Device Removal Thread, with the L or R facing you. Remember to keep the Device Removal Thread pointing down.
Gently insert it, Petal first, into your ear canal. Press it into place with your finger or thumb.
The Removal Thread Grip should rest comfortably in the notch:
Your Eargo will automatically turn on about 15 seconds after removal from the Charger’s Hearing Device Cradle. When it does, the internal voice indicator inside each device will announce which listening program you are in, for each ear.
To move from one program to the next, use your finger to rapidly double tap where indicated or use the Eargo App’s Programs Screen.
To help with fit, here are a few more suggestions from our Personal Hearing Professionals:
Everyone’s ears are sized, shaped and curved a little differently, so your Eargo insertion technique may vary - even from left to right ear.
You can gently explore and refine the fit of your Eargo devices: back them out, push them in, or rotate them a little:
Lift the ear: pull the top of your ear upwards while inserting, to create space for the device.
Angle the device: aim towards your nose while inserting it, to follow the pathway of your ear canal.
Open your mouth: lowering your jaw while inserting can also create space in the ear canal.
You might also want to try different style Eargo Petals on your tip:
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Just be sure they’re comfortable, secure, and you can reach the Device Removal Thread.
Once it’s time to take your Eargos out, use your finger and thumb to grasp the Removal Thread Grip. Gently pull up and out to remove:
Difficulty locating the Removal Thread Grip?
Try holding the device like this, with the removal thread in between your thumb and index finger, when inserting the device:
To ensure the Removal Thread is accessible, it can be helpful to rest it against the pad of your finger when inserting. This way it can’t tuck under.
Feeling a tickle? The ear canal can take a little time to get used to Eargo, and the feeling usually goes away in a few days.
Eargo is designed to be virtually invisible, inserted completely and discreetly within the ear canal. Ear canals absorb the light and appear dark to the onlooker, which is precisely why we made Eargo black. It blends in with the natural shadow of your ear canal opening, rendering it virtually invisible to the naked eye. And the fully clothed eye. Honestly, it doesn’t matter what your eye is wearing!