When you purchased your Eargos, you should have been invited to schedule an Orientation Call or offered a link via email to schedule one later. If you opted to schedule one later, the calendar link was sent to the email address you provided at the time of purchase.
The Orientation Call links you directly up with one of our Personal Hearing Professionals (PHP) where you’ll have the opportunity to ask them questions and get the support you need to be successful! Your PHP and our entire Eargo Support team will remain available to you throughout your hearing journey.
Eargo’s Hearing Professionals have decades of experience to assist you every step along the way. They’re patient, friendly, encouraging, and knowledgeable!
You can also view our Orientation Videos below.
These short videos cover the basics of getting started, like inserting and removing devices, charging, cleaning, Eargo mobile app basics, and what to expect as you start wearing them.
EARGO 5, 6, & 7:
EARGO SE:
Don’t have an Orientation Call scheduled?
Contact us at 1-800-615-9000 to set up an appointment or log into My Account to create a Support Request.
For detailed information on everything you need to know about your Eargos, download the Eargo app, connect your system, then select 'Help' from the main menu to view how-to videos, your product's User Guide, and more!