The Eargo app will search for any Eargo 5 Charger within range of the mobile application. The minimum range for Bluetooth is approximately 33 feet. When discovered, the Charger detected will display a solid blue Charger Indicator Light. To connect to the Charger identified, select “Connect” on screen. To search for a second Eargo 5 Charger within range, choose “Find Another.”

Once you select “Connect,” a system pop-up will appear and ask you to confirm the initial pairing.

  • If you select “Cancel,” your Charger will display a red flashing Charger Indicator Light and the mobile app will alert you that it could not connect and prompt you to “Try Again.” If you select “Try Again,” the process described above will be repeated.

  • If you select “Pair,” the Eargo app will pair your Charger to your mobile device via Bluetooth and save any necessary information to easily connect again in the future.

Once successfully connected, the mobile app will briefly display a confirmation message on screen. Your Eargo 5 Charger will now show up on the list of connected devices under the Bluetooth settings for your mobile device. In addition, your device information will be saved in the Eargo app and is accessible anytime under “Devices” from the app menu.

In the event that you delete and reinstall the Eargo app or if you forget your Eargo 5 Charger from your list of connected devices via the Bluetooth settings on your mobile device, you may need to repeat the pairing process to establish a connection with your Eargo 5 Charger.

Need help or further assistance getting connected? Call us at 1-800-615-9000 and ask to speak with a Mobile App Specialist for support.

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