In this article, learn about the following Volume Control FAQs:

How do I use the remote control feature in the Eargo app?

How does the volume control work?


How do I use the remote control feature in the Eargo app?

For the best results, please hold your mobile device as pictured below when making volume adjustments.

On iOS:

To adjust the volume in the active program for left, right or both ears using your Mobile device as a remote control, set your iPhone’s volume between 75-100%. The icon on the home screen will notify you on any of the control screens when the volume is too low.

Ignoring this alert may prevent your Eargos from syncing with the app. Tap the icon anytime to view instructions or simply use your phone’s volume up button to increase the volume.

If you encounter poor performance using the remote control feature despite making volume adjustments to your Mobile device, consider disabling “Change with Buttons” in your device Settings menu. Open your Settings app and select Sound & Haptics. Under “Ringer and Alerts,” switch off Change with Buttons and try the remote control feature in the Eargo app again.

Change With Buttons GIF

On Android:

To adjust the volume in the active program for left, right, or both ears using your Mobile device as a remote control, your Android device must first be unmuted. Using the volume buttons on the side of your device, adjust the volume up or down until you reach the target level indicated on the slide-up screen shown below.

This slide-up screen will only appear on the control screens once per session. If your Mobile device volume is outside of the target range and you close and relaunch the app or navigate to the app menu and return to the control screens, the mobile app will notify you again that an adjustment is needed. Selecting ignore may prevent your Eargos from syncing with the app.


How does the volume control work?

This control screen allows you to adjust the volume to your preferences in the active program (the listening setting the Hearing Devices are currently in). This is perfect for on-the-go when you want to make changes to account for your listening environment.

Here’s how it works:

Volume Screen

Select Left Ear, Right Ear, or both by tapping on the left side, the right side, or the middle of the orange oval at the top of the screen.

To mute the device(s), tap the speaker icon. If you’ve updated your mobile app to the latest version, when the command is received successfully by your Eargos, each device will announce “Mute”. To unmute, tap the speaker icon again and each device will announce the name of the active program.

Increase the Volume by tapping the plus sign +

Decrease the Volume by tapping the minus sign –

If you’ve updated your mobile app to the latest version, each tap of the plus or minus buttons should result in an audible double beep in each device.

Your Eargo Hearing Devices have maximum and minimum volume settings. You may increase or decrease the volume 2 steps up or 2 steps down on any of your listening programs. Continuing to tap on the + or - buttons beyond the 2-step limit won’t result in an additional volume change even though you may still hear the double beep indicator in your devices.

If you still feel you need more or less volume, consider making persistent adjustments to Bass and Treble from Sound Tuning. You can also apply permanent adjustments to volume from Sound Tuning. Click here for more information.

Navigating away from the program causes the temporary change to be cleared. When you return to the program the volume will be at the default level.


Did this answer your question?