In this article, learn about the following Volume Control FAQs:

How do I use the remote control feature in the Eargo app?
How does the volume control work?

How do I use the remote control feature in the Eargo app?

For the best results, please hold your mobile device as pictured below when making volume level adjustments.

On iOS:

To temporarily adjust the volume of your active program, we recommend you set your iPhone's volume to 100% with Eargo app v4.0 or later. Maximum volume may be required, especially in noisy environments.

The minimum phone volume required to use the remote control successfully on an Apple device is 20%. The icon on the home screen will notify you on any of the control screens when the volume on your phone is too low (below 20%).

Ignoring this alert may prevent your Eargos from syncing with the app. Tap the icon anytime to view instructions or use your phone’s volume up or down buttons to adjust the volume for the remote control.

On Android:

To temporarily adjust the noise filter level in your active program, we recommend setting your Android phone volume between 60-100% with Eargo app v4.0 or later. Your device cannot be set to mute, vibrate, or Do Not Disturb. Maximum volume may be required, especially in noisy environments.

This slide-up screen will only appear on the control screens once per session. If your Android device volume is below 60% and you close and relaunch the app or navigate to the app menu and return to the control screens, the mobile app will notify you again that an adjustment is needed. Selecting ignore may prevent your Eargos from syncing with the app.

How does the volume control work?

This control screen allows you to adjust the volume to your preferences in the active program (the listening setting the Hearing Devices are currently in). This is perfect for on-the-go when you want to make changes to account for your listening environment.

Here’s how it works:

Volume Screen

Select Left Ear, Right Ear, or both by tapping on the left side, the right side, or the middle of the orange oval at the top of the screen.

To mute the device(s), tap the speaker icon. If you’ve updated your mobile app to the latest version, when the command is received successfully by your Eargos, each device will announce “Mute”. To unmute, tap the speaker icon again and each device will announce the name of the active program.

Increase the Volume by tapping the plus sign +

Decrease the Volume by tapping the minus sign –

If you’ve updated your mobile app to the latest version, each tap of the plus or minus buttons should result in an audible double beep in each device.

Your Eargo Hearing Devices have maximum and minimum volume settings. You may increase or decrease the volume 2 steps up or 2 steps down on any of your listening programs.

If you're an Eargo 7 or Eargo SE customer, when you reach the upper limit of your volume range, you'll hear "Max" to let you know you've reached the top. When you reach the lower limit, you'll hear "Min" to let you know you've reached the bottom.
If you're an Eargo 5 or Eargo 6 customer, continuing to tap on the + or - buttons beyond the 2-step limit won’t result in an additional volume change even though you may still hear the double beep indicator in your devices.

Navigating away from the program causes the temporary change to be cleared. When you return to the program the volume will be at the default level.

If you still feel you need more or less volume, you may consider making lasting or persistent adjustments to your Devices. From the Programs screen, select Edit, then depending on your product tap 'Sound tuning' (Eargo 5, 6, & 7) or 'Default volume' (Eargo SE) to make additional changes. If something still doesn't seem right, retake Sound Match from the app's Menu, contact your Personal Hearing Professional, or log into My Account to create a Support Request.