# Eargo Help

> Got questions? We've got answers.

## Eargo Design Combined with Professional Support

- [Our Eargo Hearing Aid Experts\(EHAE\)](https://help.eargo.com/en/articles/4300288-our-eargo-hearing-aid-experts-ehae.md): Do you have people to help me get started or answer my questions if I need help?
- [Eargo is a Hearing Aid, Not an Amplifier or a PSAP](https://help.eargo.com/en/articles/4196693-eargo-is-a-hearing-aid-not-an-amplifier-or-a-psap.md): Is Eargo a hearing aid, PSAP, or an amplifier? Does Eargo amplify everything? Why is this not an amplifier?
- [Do I Need to Wear 1 or 2 Hearing Aids?](https://help.eargo.com/en/articles/4300697-do-i-need-to-wear-1-or-2-hearing-aids.md): Can I buy just one? Do you sell CROS or BiCROS? Do I have to buy two?

## Eargo Shipping & Order Options

- [Store locations to check out Eargo](https://help.eargo.com/en/articles/6731008-store-locations-to-check-out-eargo.md): Do you have locations where I can see Eargo? Is Eargo available in stores? How can I find my closest Victra-Verizon store?

## Using Eargo

- [Scheduling an Orientation Call](https://help.eargo.com/en/articles/5164119-scheduling-an-orientation-call.md): Learn more about an Orientation Call \(formerly Welcome Call\) and why you should schedule one.
- [What To Expect When Getting Started With Your Eargos](https://help.eargo.com/en/articles/5215563-what-to-expect-when-getting-started-with-your-eargos.md): Why is my voice weird? Why is everything loud? Why do hearing aids whistle? Any advice for watching TV or taking phone calls?
- [Communication Tips: Make Conversations Easier](https://help.eargo.com/en/articles/5322289-communication-tips-make-conversations-easier.md): Learn more about strategies to optimize communication and make listening easier.
- [Listening Strategies for Common Situations](https://help.eargo.com/en/articles/5168337-listening-strategies-for-common-situations.md): Learn more about how to become the best active listener.
- [How to attend Eargo 101](https://help.eargo.com/en/articles/9331261-how-to-attend-eargo-101.md)
- [Common Questions - Getting Started](https://help.eargo.com/en/articles/9749666-common-questions-getting-started.md): Frequently asked questions for new Eargo device users.
- [How do I get help if I bought Eargos at Victra-Verizon?](https://help.eargo.com/en/articles/6731067-how-do-i-get-help-if-i-bought-eargos-at-victra-verizon.md): I bought Eargos at Victra-Verizon and need help. How do I get Eargo support?
- [Insertion Techniques For Eargo 5, 6, & 7 Hearing Devices](https://help.eargo.com/en/articles/5168299-insertion-techniques-for-eargo-5-6-7-hearing-devices.md): How to insert Eargo 5, 6, & 7 hearing devices.
- [How to Change Eargo 5, 6, & 7 Programs](https://help.eargo.com/en/articles/5423643-how-to-change-eargo-5-6-7-programs.md): How do I change the program to another program? What's a double tap? How do I perform the double tap?
- [What's an Eargo Rx Model?](https://help.eargo.com/en/articles/8913779-what-s-an-eargo-rx-model.md): How to determine if you have an Eargo RX product.
- [Insertion Tips for Comfort with Eargo 8](https://help.eargo.com/en/articles/9424248-insertion-tips-for-comfort-with-eargo-8.md): Learn more about how to ensure Eargo 8 hearing devices are as comfortable as possible.
- [What's in the Eargo 8 Box?](https://help.eargo.com/en/articles/9451559-what-s-in-the-eargo-8-box.md): Learn more about what comes with Eargo 8.
- [What's in the Eargo SE Box?](https://help.eargo.com/en/articles/11391396-what-s-in-the-eargo-se-box.md): Learn more about what comes with Eargo SE.
- [Inserting & Removing Eargo 5, 6, & 7 Devices Into Your Charger](https://help.eargo.com/en/articles/5173677-inserting-removing-eargo-5-6-7-devices-into-your-charger.md): How to insert Eargo 5, 6, & 7 hearing devices into your charger.
- [Protecting Your Eargos from Heat, Sweat, Water, Sprays, and Lotions](https://help.eargo.com/en/articles/4299100-protecting-your-eargos-from-heat-sweat-water-sprays-and-lotions.md): What do I do if I wore in the shower or they get wet? The best way to store my Eargos? Ways to avoid moisture getting in my hearing aids?
- [Accessories](https://help.eargo.com/en/articles/9875529-accessories.md): Eargo accessories help keep devices free of debris to maintain performance.
- [My Account](https://help.eargo.com/en/articles/10103977-my-account.md): The Eargo online MyAccount is designed to help you have an efficient online checkout experience. This account also lets you access order information and contact Eargo support.
- [How to Wash Your Tips & Mic Caps](https://help.eargo.com/en/articles/2448126-how-to-wash-your-tips-mic-caps.md): Does your tip or Mic Cap look like it needs some extra TLC? Is brushing off your tips and Mic Caps not doing enough?
- [Eargo 5, 6, & 7 Cleaning & Care](https://help.eargo.com/en/articles/5168334-eargo-5-6-7-cleaning-care.md): Eargo 5, 6, & 7: Everything you need to know about cleaning your devices and your charger.
- [Cleaning & Care For Eargo 8](https://help.eargo.com/en/articles/9424215-cleaning-care-for-eargo-8.md): How to clean and care for your Eargo 8 hearing devices and charger.
- [Eargo Battery Types, Warnings, & Specifications](https://help.eargo.com/en/articles/4145064-eargo-battery-types-warnings-specifications.md): What kind of battery? Can I charge them abroad? What's the best way to store them? National Battery Hotline phone number.
- [Learn More About Eargo 5, 6, & 7 Charging](https://help.eargo.com/en/articles/5300486-learn-more-about-eargo-5-6-7-charging.md): Eargo 5, 6, & 7: Charging FAQs
- [Why Are There No LEDs Lit Up?](https://help.eargo.com/en/articles/2453656-why-are-there-no-leds-lit-up.md): Why did my charger lights go dark? How do I check the charge state?
- [Inserting & Removing Eargo 8 Hearing Devices Into The Charger](https://help.eargo.com/en/articles/9424081-inserting-removing-eargo-8-hearing-devices-into-the-charger.md): How to insert your Eargo 8 hearing devices into your charger.
- [How to Reset the Charger](https://help.eargo.com/en/articles/9681619-how-to-reset-the-charger.md): Manually reset your E5/6/7/SE charger or use the pin button to reset E8
- [Wireless Charging For Eargo 8](https://help.eargo.com/en/articles/11090040-wireless-charging-for-eargo-8.md): Learn about using compatible wireless charging mats with Eargo 8.
- [Charging Eargo 8](https://help.eargo.com/en/articles/9424236-charging-eargo-8.md): How to charge your Eargo 8 hearing devices and charger.
- [Low Battery Levels Detected For Eargo 5, 6, & 7](https://help.eargo.com/en/articles/5161068-low-battery-levels-detected-for-eargo-5-6-7.md): Learn more about the battery error displayed for Eargo 5, 6, & 7 in the Eargo app.
- [Eargo 5, 6, & 7 Charging Issues](https://help.eargo.com/en/articles/7992080-eargo-5-6-7-charging-issues.md): My Eargo 5, Eargo 6 or Eargo 7 are not charging well.

## Eargo Mobile Apps

- [Why Does the Eargo App Require Bluetooth Access?](https://help.eargo.com/en/articles/5161038-why-does-the-eargo-app-require-bluetooth-access.md): Learn more about how the Eargo app uses Bluetooth.
- [Location Services \(Android\)](https://help.eargo.com/en/articles/5163335-location-services-android.md): Why do I need to allow my location in the app?
- [Connecting New or Replacement Devices to Your Eargo App](https://help.eargo.com/en/articles/5164065-connecting-new-or-replacement-devices-to-your-eargo-app.md): Eargo 5, 6, 7, 8 & SE: What do I need to do with my new or replacement Devices to get them to work with my Eargo app?
- [Closing The Eargo App](https://help.eargo.com/en/articles/11408165-closing-the-eargo-app.md): How to close or quit the Eargo app to troubleshoot an error condition.
- [LINK By Eargo App Update Support](https://help.eargo.com/en/articles/11454445-link-by-eargo-app-update-support.md): Learn more information about the latest app updates for LINK by Eargo
- [In-app Error Message](https://help.eargo.com/en/articles/5181145-in-app-error-message.md): Learn more about error messages in the Eargo app.
- [Eargo App Smart Phone Compatibility](https://help.eargo.com/en/articles/5501804-eargo-app-smart-phone-compatibility.md): Learn more about how your device may interact with the Eargo app
- [Sound Adjust+ Comfort/Clarity Control For Eargo 7](https://help.eargo.com/en/articles/6638572-sound-adjust-comfort-clarity-control-for-eargo-7.md): Learn more about how to personalize your Eargo 7 hearing devices.
- [Searching For & Connecting To Your Eargo Charger Via Bluetooth](https://help.eargo.com/en/articles/5161051-searching-for-connecting-to-your-eargo-charger-via-bluetooth.md): How to connect your Eargo 5, 6, SE, 7, & 8 charger with your Eargo app.
- [Adjusting The Noise Filter Level On Eargo 7](https://help.eargo.com/en/articles/6536505-adjusting-the-noise-filter-level-on-eargo-7.md): Learn more about the Noise Filter for Eargo 7.
- [Remote Control Feature In The Eargo App](https://help.eargo.com/en/articles/5886840-remote-control-feature-in-the-eargo-app.md): How to use the app's remote control feature to adjust your Eargo 5, 6, SE, 7, & 8 hearing devices.
- [Eargo Sound Match](https://help.eargo.com/en/articles/5161081-eargo-sound-match.md): How to use Sound Match to personalize your Eargo 5, 6, SE, 7 & 8 hearing devices.
- [Applying Sound Match Results To Your Eargos](https://help.eargo.com/en/articles/5161122-applying-sound-match-results-to-your-eargos.md): How to personalize your Eargo 5, 6, SE, 7, & 8 hearing devices with Sound Match.
- [Change & Configure Programs For Eargo 6 & 7](https://help.eargo.com/en/articles/5776082-change-configure-programs-for-eargo-6-7.md): How to change, edit, and personalize programs with Eargo 6 & 7.
- [Change & Configure Programs For Eargo 5](https://help.eargo.com/en/articles/5160223-change-configure-programs-for-eargo-5.md): How-to change, edit, and personalize programs with Eargo 5.
- [Program Sync In The Eargo App](https://help.eargo.com/en/articles/5433199-program-sync-in-the-eargo-app.md): How to use Program Sync with Eargo 5, 6, SE, 7, & 8 hearing devices in the Eargo app.
- [Adjusting The Volume In The Eargo App](https://help.eargo.com/en/articles/5159823-adjusting-the-volume-in-the-eargo-app.md): How to make volume adjustments for Eargo 5, 6, SE, 7, & 8 in the Eargo app.
- [Noise Filter Control For Eargo 5, 6, & 8](https://help.eargo.com/en/articles/5160198-noise-filter-control-for-eargo-5-6-8.md): How to use the noise filter control to manage your Eargo 5, 6, & 8 hearing devices.
- [Environmental Settings In The Eargo App](https://help.eargo.com/en/articles/5164021-environmental-settings-in-the-eargo-app.md): Learn more about environmental settings and programs for Eargo 5, 6, SE, 7, & 8.
- [Devices Menu in the Eargo App](https://help.eargo.com/en/articles/5160889-devices-menu-in-the-eargo-app.md): Learn more about the Devices menu options in the Eargo app.
- [Alerts & Notifications In The Eargo App](https://help.eargo.com/en/articles/5160841-alerts-notifications-in-the-eargo-app.md): Learn more about important alerts and notifications in the Eargo app.
- [Software Updates In The Eargo App](https://help.eargo.com/en/articles/5160937-software-updates-in-the-eargo-app.md): Learn more about Eargo Software Updates in the Eargo App.
- [Revert to Factory Presets Using The Eargo App](https://help.eargo.com/en/articles/5433217-revert-to-factory-presets-using-the-eargo-app.md): Learn about how to revert your Eargo hearing devices back to Factory Presets using the Eargo app.
- [App Mode Tool For Remote Control Feature In The Eargo App](https://help.eargo.com/en/articles/7989465-app-mode-tool-for-remote-control-feature-in-the-eargo-app.md): How to switch between controlling different Eargo hearing devices in the Eargo app.
- [Why Does the Eargo App Require Internet Access?](https://help.eargo.com/en/articles/5163377-why-does-the-eargo-app-require-internet-access.md): Learn more about how the Eargo app uses the internet to support Eargo 5, 6, SE, 7, & 8.
- [Default Start-Up Volume For Eargo SE](https://help.eargo.com/en/articles/8062389-default-start-up-volume-for-eargo-se.md): Learn more about adjusting the default start-up volume for Eargo SE.
- [Low Battery Levels Detected For Eargo SE & 8](https://help.eargo.com/en/articles/8292364-low-battery-levels-detected-for-eargo-se-8.md): Learn more about the low battery error displayed for Eargo SE & 8 in the Eargo app.
- [Eargo SE: Cleaning & Care](https://help.eargo.com/en/articles/8293891-eargo-se-cleaning-care.md): Eargo SE
- [Removing Unwanted Devices from the Eargo App](https://help.eargo.com/en/articles/8583703-removing-unwanted-devices-from-the-eargo-app.md): How to remove unwanted Eargo 5, 6, SE, 7, & 8 hearing devices and/or chargers from the Eargo app.
- [Change & Configure Programs For Eargo SE](https://help.eargo.com/en/articles/8240439-change-configure-programs-for-eargo-se.md): How to change, edit, and personalize programs with Eargo SE.
- [Using The Get Device Info Tool In The Eargo App](https://help.eargo.com/en/articles/6179776-using-the-get-device-info-tool-in-the-eargo-app.md): Learn how to use the Get Device Info tool in the Eargo app to help determine which devices you are handling.
- [Using the Phone](https://help.eargo.com/en/articles/9451765-using-the-phone.md): How to use the phone with Eargo 5, 6, SE, 7, 8 and the Eargo app
- [Change & Configure Programs For Eargo 8](https://help.eargo.com/en/articles/9424045-change-configure-programs-for-eargo-8.md): How to change, edit, and personalize programs with Eargo 8.
- [Devices Do Not Match Error In The Eargo App](https://help.eargo.com/en/articles/8310220-devices-do-not-match-error-in-the-eargo-app.md): Learn more about the "Devices Do Not Match" error in the Eargo app.
- [Eargo SE App and Software Update Release Details](https://help.eargo.com/en/articles/11434025-eargo-se-app-and-software-update-release-details.md): Learn more information about app and software updates for Eargo SE
- [Eargo App Update Support](https://help.eargo.com/en/articles/11436452-eargo-app-update-support.md): Learn more information about the latest app updates for Eargo 5, 6, SE, 7 & 8
- [Learn More about Eargo SE Charging](https://help.eargo.com/en/articles/8293884-learn-more-about-eargo-se-charging.md): How to charge your Eargo SE hearing devices and charger.
- [Inserting & Removing Eargo SE Devices Into The Charger](https://help.eargo.com/en/articles/8283090-inserting-removing-eargo-se-devices-into-the-charger.md): How to insert your Eargo SE hearing devices into the charger.
- [Insertion Tips For Comfort With Eargo SE](https://help.eargo.com/en/articles/8293875-insertion-tips-for-comfort-with-eargo-se.md): Learn more about how to ensure Eargo SE hearing devices are as comfortable as possible.

## LINK by Eargo

- [Cleaning Your LINK by Eargo Devices](https://help.eargo.com/en/articles/9289837-cleaning-your-link-by-eargo-devices.md): LINK by Eargo
- [Inserting Your LINK By Eargo Devices](https://help.eargo.com/en/articles/9289856-inserting-your-link-by-eargo-devices.md): LINK by Eargo
- [Charging Your LINK by Eargo Devices](https://help.eargo.com/en/articles/9289867-charging-your-link-by-eargo-devices.md): LINK by Eargo
- [Getting Used To Your LINK by Eargo Devices](https://help.eargo.com/en/articles/9289884-getting-used-to-your-link-by-eargo-devices.md): LINK by Eargo
- [Downloading the LINK by Eargo app](https://help.eargo.com/en/articles/9653538-downloading-the-link-by-eargo-app.md): Downloading the LINK by Eargo mobile app
- [Find the Perfect Fit for LINK By Eargo](https://help.eargo.com/en/articles/10269485-find-the-perfect-fit-for-link-by-eargo.md): LINK by Eargo

## Returns, Warranty, & Replacement Repairs

- [What if I lose an Eargo system part?](https://help.eargo.com/en/articles/2453081-what-if-i-lose-an-eargo-system-part.md): Loss Policy
- [45-Day Right to Return](https://help.eargo.com/en/articles/4144617-45-day-right-to-return.md): Do I get a trial? How do returns work? I want to return. Where's my refund?
- [Eargo Warranty & Replacement Details](https://help.eargo.com/en/articles/4816956-eargo-warranty-replacement-details.md): How long is the warranty? What do I get with the warranty? Help, my Eargo is in need of repair. How do I get a replacement?

## EARGO SE 

- [Eargo Care](https://help.eargo.com/en/articles/10495817-eargo-care.md): Eargo Care is available for new Eargo SE orders. While Eargo SE systems come with award-winning support at no extra cost, Eargo Care brings an additional level of support and added protection for y...