Suspect you need a replacement? Log into My Account to create a Support Request. You can select if you want Client Care to call or email you back. They will help you with troubleshooting and process in and out of warranty requests if necessary.

To troubleshoot yourself and request a replacement online, please use the Eargo Troubleshooting Helper and complete all the troubleshooting steps and questions to the end for our online chat team to process your replacement request.