This article applies to the following Eargo products:

Earwax may sound icky, but it’s perfectly normal. Even though Flexis may actually help to reduce earwax by sweeping it out with each removal, you will likely see some buildup from time to time. To ensure optimal sound output, keep your ears squeaky clean and be sure to remove ear wax from your Eargo devices by cleaning them daily. Brush around the microphone cover to keep wax from blocking the openings where sound enters the device. Clean the Flexi with a brush, paying particular attention to the tip. 

Did this answer your question?