Eargo Care includes:
An additional 1-year warranty
Priority phone and email support
4 extra packages of tips (3 sets per package) for your Eargos
A one-on-one session with an Eargo Hearing Aid Expert
Warranty: Eargo Care extends your standard warranty for an additional year. That’s extra peace of mind for repairs and loss replacement. See full warranty details here.
Priority phone and email support: Get priority support when you need it most. With Eargo Care your calls and emails move to the front of the line, ensuring faster response times and immediate attention. While every Eargo includes lifetime support, Eargo Care members receive expedited service to help you get back to hearing your best quickly.
Extra replacement tips: Eargo Care helps to keep your Eargos functioning at their peak by providing 4 additional packs of tips (3 sets of tips included in each pack). We recommend replacing tips every 2-3 months to maintain optimal sound quality and comfort.
You’ll receive instructions on how to order your additional tips approximately 60 days after receiving your Eargos.*
A private one-on-one session with an Eargo Hearing Aid Expert: Get a personalized one-on-one session (video or phone option) to help familiarize you to your new Eargo system and customize your settings. Sessions can cover topics such as how to use, program, and clean your Eargo devices along with how to use the mobile app, adjusting settings, and using advanced features like Sound Match.
This is also your time to share questions or concerns about your specific hearing needs and to discuss your experience since you’ve been wearing your Eargo devices. This personal session is the best way to ensure that you’re set up for success.